Summary
Work History
Education
Skills
Timeline
Generic

Keeyasia Daniels

Atlanta,GA

Summary

Driven professional with a robust background in customer service and cash handling, notably at Popeyes® Louisiana Kitchen. Demonstrates exceptional work ethic and integrity, coupled with patience and empathy, ensuring customer satisfaction. Skilled in customer assistance and maintaining accurate financial transactions, contributing to a significant improvement in customer service metrics.

Work History

Cashier

Popeyes® Louisana Kitchen
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Cashier

Family Dollar
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Assembly Line Packer

Home Depot Warehouse
  • Displayed strong multitasking capabilities when required to perform additional tasks beyond standard packing duties.
  • Achieved consistent product quality by closely following standardized packing procedures and guidelines.
  • Exhibited strong attention to detail during the inspection process, quickly identifying any defects or inconsistencies in products being packed for shipment.
  • Played an active role in achieving company-wide sustainability initiatives through responsible use of materials and resources on the assembly line.
  • Contributed to a positive work environment with strong teamwork skills and proactive problem-solving abilities.

Line Worker

Material In Motion
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Assisted quality assurance by inspecting items and removing defective parts.

Receptionist

House of Vvs
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Customer Service Representative

Hair Dresser
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

Kipp Atlanta Collegiate
Atlanta, GA
05.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy

Timeline

Cashier

Popeyes® Louisana Kitchen

Customer Service Cashier

Family Dollar

Assembly Line Packer

Home Depot Warehouse

Line Worker

Material In Motion

Receptionist

House of Vvs

Customer Service Representative

Hair Dresser

Kipp Atlanta Collegiate

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Keeyasia Daniels