Keeyon Dowd
Patient Service Associate
Durham,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Associate
WakeMed Health Hospital
01.2023 - Current
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Provided safe and effective transport services to modalities and radiation department
- The Patient Services Assistant transports patients to and from the Radiology Department in a safe timely and professional manner
- Assists technical and clerical staff as needed
- Delivered support to medical staff in completion of patient paperwork.
Therapeutic Mentor
Community Innovations
03.2010 - 12.2021
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Established trust quickly with diverse clientele by demonstrating empathy, active listening skills, cultural competency.
- Coordinated with external service providers to ensure seamless continuity of care for clients.
- Connected clients with community resources such as support groups, educational programs, and social services as necessary for holistic care.
- Supported clients in overcoming personal obstacles by implementing effective coping strategies and stress management techniques.
- Provided personalized, intimate care on a daily basis to help clients with everyday tasks to strengthen their skills
Education
High School Diploma -
Mary E. Phillips High School
Raleigh, NC06.1999
Skills
Professionalism and Etiquette
Certification
Cardiopulmonary resuscitation, American Red Cross - Feb 2024
Timeline
Cardiopulmonary resuscitation, American Red Cross - Feb 2024
02-2024
Patient Service Associate
WakeMed Health Hospital
01.2023 - Current
Therapeutic Mentor
Community Innovations
03.2010 - 12.2021
High School Diploma -
Mary E. Phillips High School
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