Keeyon Dowd
Patient Service Associate
Durham,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Associate
WakeMed Health Hospital
01.2023 - Current
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Provided safe and effective transport services to modalities and radiation department
- The Patient Services Assistant transports patients to and from the Radiology Department in a safe timely and professional manner
- Assists technical and clerical staff as needed
- Delivered support to medical staff in completion of patient paperwork.
Therapeutic Mentor
Community Innovations
03.2010 - 12.2021
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Established trust quickly with diverse clientele by demonstrating empathy, active listening skills, cultural competency.
- Coordinated with external service providers to ensure seamless continuity of care for clients.
- Connected clients with community resources such as support groups, educational programs, and social services as necessary for holistic care.
- Supported clients in overcoming personal obstacles by implementing effective coping strategies and stress management techniques.
- Provided personalized, intimate care on a daily basis to help clients with everyday tasks to strengthen their skills
Education
High School Diploma -
Mary E. Phillips High School
Raleigh, NC06.1999
Skills
Professionalism and Etiquette
Medical terminology knowledge
Calm and Effective Under Pressure
Time Management
Written Communication
Analytical Skills
Attention to Detail
Social Skills Training
Psychoeducation Delivery
Self-Care Techniques
Adaptability and Flexibility
Certification
Cardiopulmonary resuscitation, American Red Cross - Feb 2024
Timeline
Cardiopulmonary resuscitation, American Red Cross - Feb 2024
02-2024
Patient Service Associate
WakeMed Health Hospital
01.2023 - Current
Therapeutic Mentor
Community Innovations
03.2010 - 12.2021
High School Diploma -
Mary E. Phillips High School