Kegan Marrero
Richmond,TX
Summary
Proven leader and skilled problem-solver, adept in operations management and team leadership. At Pepperoni's, enhanced customer satisfaction and team performance through effective communication and conflict resolution. Expert in equipment maintenance and process optimization, significantly improving efficiency. Mastery in MS Office and mechanical skills, ensuring streamlined operations and project success.
Overview
11
11
years of professional experience
Work History
Manager
Pepperoni's
06.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Heat Treatment Technician
Integra-Cast
02.2018 - 09.2021
- Maximized efficiency in heat treatment operations through proper equipment calibration and maintenance.
- Trained new technicians in the fundamentals of heat treatment processes, ensuring a skilled workforce for continued success.
- Ensured accurate documentation of process parameters, enabling consistent results for future treatments.
- Managed inventory of consumables such as protective gear, chemicals, and spare parts to minimize production delays due to stockouts.
- Maintained a clean and organized work environment, promoting efficient operations and employee safety.
Electroplater
Pape Electroplating
01.2014 - 07.2016
- Improved electroplating process efficiency by monitoring and adjusting electrical current, temperature, and solution concentrations.
- Contributed to cost reduction efforts by identifying opportunities for material savings without compromising quality or performance metrics.
- Increased operational efficiency through the utilization of automation systems for various electroplating tasks.
- Participated in regular team meetings to discuss ongoing projects, share best practices, and address any concerns within the Electroplater department.
- Adhered to safety protocols diligently, resulting in zero accidents or injuries during my tenure as an Electroplater.
Education
Associate of Science - Cybersecurity
Texas State Technical College - Fort Bend
Rosenberg, TX01.2026
GED -
State of Ohio
Athens, OH02.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- MS Office
- Multitasking Abilities
- Problem-Solving
- Computer Skills
- Equipment Repair
- Mechanical skills
Timeline
Manager
Pepperoni's
06.2022 - Current
Heat Treatment Technician
Integra-Cast
02.2018 - 09.2021
Electroplater
Pape Electroplating
01.2014 - 07.2016
Associate of Science - Cybersecurity
Texas State Technical College - Fort Bend
GED -
State of Ohio
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