Keia Phifer
Statesville,NC
Summary
Hardworking Medical receptionist who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready and willing to help team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Piedmont Healthcare
01.2024 - 02.2024
- Greets patients in the facilities and over the phone
- Assists doctors, nurses, and patients
- Schedules doctors' appointments for patients
- Performs clerical and administrative tasks
- Prepares medical files
- Maintains and keeps patient information confidential
- Schedule referrals with inside and outside offices
PSR - Patient Service Representative (Float)
Kintegra Health
10.2023 - 12.2023
- Check in patients, verify insurance, take payments, faxing and filing
- Complete drug screens, non dot as well as dot
- Answer phones, schedule appointments
- Stock, scan and access medical records.
PSA
FastMed Urgent Care
02.2022 - 08.2023
- Clerical/ front office duties
- Answer phones, triage patients
- Check patients in and out
- Scan, fax and email information
- Offer top tier customer service.
ER Clerk
IREDELL MEMORIAL HOSPITAL
03.2019 - 02.2023
- Register patients, do clerical work, and access medical records.
- Collect copays, verify insurance, and schedule appointments.
Member Services Representative
PSCU
05.2020 - 07.2022
- Answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions
- Call center for multiple credit unions
Switchboard Operator
Iredell Health System
08.2020 - 03.2022
- Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line
- Switchboard operators perform various clerical tasks, such as filing, copying, and receiving incoming packages from the post office or private service
- Watch security cameras and stay in contact with security.
Captive Agent
GoHealth
06.2020 - 04.2021
- Licensed Medicare Agent
- Enroll applicants 65 and older into medicare advantage or supplement plans.
Customer Service Representative (CSR)
Concentrix WFH
01.2020 - 11.2020
- Customer service representatives, customer service advisors, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization's products and services
- Qualifications include good communication, problem-solving, and computer skills.
Education
Associate's degree - Business
Cabarrus Community College
Salisbury, NCAssociate of Applied Science - Social Work
Mitchell Community College
Statesville, NCCertificate - Pharmacy Technician
Mitchell Community College
Statesville, NC05.2014
GED -
Rowan Cabarrus Community College
Salisbury05.2008
Skills
- Epic
- EMR systems
- Medical terminology
- Microsoft Outlook
- CPR Certified
- Heartsaver First Aid
- Outpatient Procedures
- Heartsaver CPR AED (CPR AED
- HIPAA Guidelines
- Patient Registration
- EHR Software
- HIPAA Compliance
- Patient Scheduling
- Administrative Support
- Computer Proficiency
Accomplishments
- Achieved certification by completing several courses and years of hands-on experience with Epic EMR system.
- Also very knowledgeable in Allscripts EHR system.
- I used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved employee of the month six months in a row by completing work tasks with accuracy and efficiency.
Certification
- Insurance Producer License
- CPR Certification
- BLS Certification
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 09/2020
- Retail customer service, Proficient, 12/2021
- Work motivation, Proficient, 01/2024
- Customer focus & orientation, Proficient, 12/2021
- Customer focus & orientation, Proficient, 07/2022
- Administrative support professional fit, Proficient, 01/2023
- Front desk agent (hotel), Proficient, 05/2021
- Administrative assistant/receptionist, Proficient, 09/2021
- Protecting patient privacy, Proficient, 07/2023
- Basic bookkeeping, Proficient, 06/2021
- Work style: Reliability, Proficient, 12/2021
- Social media, Proficient, 10/2021
- Filing & organization, Proficient, 01/2023
- Sales skills, Proficient, 08/2021
- Front desk agent (hotel), Proficient, 09/2022
- Call center customer service, Proficient, 01/2022
- Work style: Professionalism, Proficient, 12/2021
- Attention to detail, Proficient, 09/2021
- Medical billing, Proficient, 01/2024
- Medical receptionist skills, Proficient, 01/2023
- Protecting patient privacy, Proficient, 01/2023
- Medical terminology, Proficient, 09/2023
Timeline
Medical Receptionist
Piedmont Healthcare
01.2024 - 02.2024
PSR - Patient Service Representative (Float)
Kintegra Health
10.2023 - 12.2023
PSA
FastMed Urgent Care
02.2022 - 08.2023
Switchboard Operator
Iredell Health System
08.2020 - 03.2022
Captive Agent
GoHealth
06.2020 - 04.2021
Member Services Representative
PSCU
05.2020 - 07.2022
Customer Service Representative (CSR)
Concentrix WFH
01.2020 - 11.2020
ER Clerk
IREDELL MEMORIAL HOSPITAL
03.2019 - 02.2023
Associate's degree - Business
Cabarrus Community College
Associate of Applied Science - Social Work
Mitchell Community College
Certificate - Pharmacy Technician
Mitchell Community College
GED -
Rowan Cabarrus Community College
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