Keianna Jordan
Fort Wayne,IN
Summary
Experienced sales professional with a proven track record of success in the dynamic retail industry. Possessing over 7 years of hands-on experience in large-scale retail environments, adept at driving sales growth, building strong customer relationships, and exceeding targets. Committed to continuously expanding skill set and knowledge base, eager to enhance resume with additional accomplishments and abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Representative
Total Quality Logistics Inc.
Fort Wayne, IN
03.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Wal-Mart Associate
Walmart
Fort Wayne, IN
07.2023 - 03.2024
- Customer service
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Sales Representative
T-Mobile Premium Retailers
Fort Wayne
11.2022 - 02.2024
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
Education
Associates - Computer Science and Programming
Indiana Tech
Fort Wayne, IN06.2023
High School Diploma -
Wayne High School
Fort Wayne, IN06.2019
Skills
- Cash Handling
- Customer Service
- Customer Engagement
- Relationship Building
- Time Management
- Upselling
- Inbound and Outbound Calling
- Consultative Sales
- Active Listening
- Microsoft Excel
Certification
CPR certification 10/21/2015
CPR certification 01/23/2022
Accomplishments
- Reached "Spotlight Associate" before 3-month mark at Walmart
- Had the most sales in May 2023 at T-Mobile (Won a TV)
Timeline
Account Representative
Total Quality Logistics Inc.
03.2024 - Current
Wal-Mart Associate
Walmart
07.2023 - 03.2024
Sales Representative
T-Mobile Premium Retailers
11.2022 - 02.2024
Associates - Computer Science and Programming
Indiana Tech
High School Diploma -
Wayne High School