Keiara Waites
Toledo,OH
Summary
Accomplished Sales Manager and Restaurant Hostess with a proven track record at Forever 21, enhancing customer satisfaction and increasing sales revenue through expert customer service and strategic sales initiatives. Skilled in multitasking and POS system operations, adept at fostering client relationships and leading teams to exceed sales targets. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Jinya, Ramen Bar
08.2021 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Sales Manager
Forever 21
10.2018 - 09.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Roy C Start High School
Toledo, OH05.2019
Skills
Customer Service
Strong multitasking
Greeting guests
Active Learning
Cleanliness and hygiene
Cash Handling
Table Bussing
Payment Processing
Supply Restocking
POS system operations
Restaurant layout knowledge
Menu Memorization
Painting, crochet, drawing
I have a passion for anything art related. My end goal is to go to art school for animation. Crochet is a skill I recent picked up on showing I'm a fast learn who loves to experience new things.
Timeline
Restaurant Hostess
Jinya, Ramen Bar
08.2021 - 09.2024
Sales Manager
Forever 21
10.2018 - 09.2021
High School Diploma -
Roy C Start High School
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