Keiarra Jones
Cincinnati,OH
Summary
Customer-focused professional with expertise in resolving complex issues and enhancing team performance. Skilled in training staff to improve operational workflows and elevate customer satisfaction. Committed to ensuring all customer needs are met promptly and effectively.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Manager
Mcdonalds
Cincinnati, OH
04.2025 - Current
- Managed inventory levels, implementing efficient stock management practices.
- Streamlined workflow processes to enhance service speed and reduce wait times.
- Trained team members on operational procedures and customer service excellence.
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Member
Mcdonalds
Covington, KY
02.2021 - 11.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Collaborated with the team to maintain cleanliness and organization of workspaces and dining areas.
- Collaborated with team to maintain cleanliness and organization of workspaces and dining areas.
Mail Sorter
DHL
Erlanger, KY
07.2017 - 02.2021
- Operated automated sorting machines to streamline mail processing operations.
- Sorted incoming mail efficiently, ensuring timely distribution to appropriate departments.
- Collaborated with team members to maintain workflow consistency and accuracy in sorting tasks.
- Trained new employees on sorting procedures and safety protocols, enhancing team performance.
Crew Trainer
Mcdonalds
Cincinnati, OH
04.2010 - 06.2016
- Trained new crew members on operational procedures and customer service standards.
- Monitored crew performance and provided constructive feedback to improve efficiency.
- Developed training materials to enhance onboarding experience for staff.
- Implemented best practices for food safety and cleanliness in the kitchen area.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Customer Service Representative
SXL
Cincinnati, OH
03.2013 - 05.2015
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Implemented process improvements that streamlined customer service workflows and reduced response times.
- Mentored junior representatives, fostering a collaborative team environment and enhancing overall performance.
- Developed training materials to enhance staff knowledge on product features and services.
- Taking phone calls throughout the day to make sure the customers had everything they needed on the services they requested
Picker Packer
Hammacher Schlemmer
Cincinnati, OH
11.2009 - 03.2010
- Operated order picking equipment to efficiently fulfill customer orders.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Ensured compliance with safety protocols while handling products and materials in warehouse environment.
- Ensured compliance with safety protocols while handling products and materials in a warehouse environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
High School Diploma -
Mt Healthy High
CincinnatiSkills
- Staff management
- Staff training
- Performance evaluation
- Decision-making
- Problem-solving
- Inventory management
- Time management
- Team management
- Team leadership
- Customer service
- Relationship building
Certification
- CM - Certified Manager Certification
- Serve Safe certification
Timeline
Manager
Mcdonalds
04.2025 - Current
Team Member
Mcdonalds
02.2021 - 11.2023
Mail Sorter
DHL
07.2017 - 02.2021
Customer Service Representative
SXL
03.2013 - 05.2015
Crew Trainer
Mcdonalds
04.2010 - 06.2016
Picker Packer
Hammacher Schlemmer
11.2009 - 03.2010
High School Diploma -
Mt Healthy High