Keiarria Moses
Memphis,TN
Summary
Dynamic professional with extensive experience at USPS and McDonald’s, excelling in customer satisfaction and administrative support. Proven ability to enhance operational efficiency and build strong relationships. Skilled in cash management and telephone etiquette, consistently delivering high-quality service and fostering team performance through effective leadership and training initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clerk
USPS
Memphis, TN
10.2019 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to USPS standards.
- Maintained accurate records of postal transactions using automated tracking systems.
- Assisted customers with inquiries, providing information on services and resolving issues promptly.
- Collaborated with team members to uphold safety protocols and improve workflow efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Dsp/Lead/Manager/Front Desk Receptionist
Open Arms Care Corporation
Memphis, TN
05.2015 - 10.2019
- Provided direct support to individuals with disabilities, fostering independence and enhancing quality of life.
- Implemented individualized care plans, ensuring adherence to specific needs and preferences of clients.
- Assisted in daily living activities, promoting skill development and community integration for clients.
- Collaborated with interdisciplinary teams to assess client progress and adjust treatment strategies accordingly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Call Center Representative
MCS Call Center
Memphis, TN
01.2017 - 04.2019
- Managed high-volume inbound calls, ensuring customer satisfaction through effective communication.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
- Documented call interactions accurately, maintaining comprehensive records for future reference.
- Trained new staff on call handling procedures, promoting adherence to service standards.
Associate/Lead/manager
McDonald’s
Memphis, TN
06.2009 - 05.2015
- Oversaw daily operations, ensuring alignment with corporate standards and policies.
- Developed and implemented training programs to enhance team performance and service quality.
- Streamlined workflows to improve efficiency and reduce operational costs across multiple shifts.
- Mentored junior managers on leadership best practices and employee engagement strategies.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
Education
High School Diploma -
Kingsbury High School
Memphis, TNSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Relationship building
Accomplishments
- Collaborated with team of 20+ in the development of Supersort.
Certification
- F-endorsement
- cpr certification
Timeline
Clerk
USPS
10.2019 - Current
Call Center Representative
MCS Call Center
01.2017 - 04.2019
Dsp/Lead/Manager/Front Desk Receptionist
Open Arms Care Corporation
05.2015 - 10.2019
Associate/Lead/manager
McDonald’s
06.2009 - 05.2015
High School Diploma -
Kingsbury High School
F endorsement
Allowed me to operate motor vehicles transporting clients to and from.