Summary
Overview
Work History
Education
Skills
Certification
QUALIFICATION
Languages
Timeline
Generic

Keila Cruz

Sun City Center

Summary

To obtain a challenging position within a company utilizing my experience and proven success while offering opportunities for advancement.

Driven and innovative individual with passion for mobile technology and knack for problem-solving. Possesses foundational knowledge in mobile platforms and app development, coupled with proficiency in coding languages such as Java and Swift. Committed to leveraging these skills to deliver impactful mobile solutions and enhance user experiences.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Mobile Expert

TMOBILE
11.2021 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Fulfillment Associate

Amazon Fulfillment Center TPA1
04.2016 - 07.2021
  • Utilized skills to perform various tasks within the fulfillment center; from problem solving of fulfillment issues to processing customer orders
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Sales Associate / Customer Service Representative

AT&T (Puerto Rico)
08.2006 - 03.2015
  • Provided top notch customer service, including, but not limited to remediation of customer complaints/problems, explaining various services to determine the best fit for the customer which met or exceeded their needs while being cost effective
  • Duties also included inventory management and organization of work orders for equipment repair to facilitate timely problem resolution
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

JUAN A CORRETJER
CIALES PR
05-2001

No Degree - PHLEBOTOMY

Hillsborough Community College
Tampa, FL
05-2017

No Degree - IT

Hillsborough Community College
Tampa, FL
05-2019

Skills

  • Skills include, but not limited to: Microsoft Office, Virtuoso, Opus, Inventory Control, and Scanning
  • Mobile device management
  • Customer service
  • Excellent written and verbal communication
  • Goal driven
  • Organization
  • Safety and cleanliness standards
  • Friendly and helpful
  • Documentation and reporting
  • Customer assistance
  • Reliable and responsible

Certification

  • Certified Phlebotomy Technician (CPT)
  • Medical Technician
  • CPR Certified
  • Copies of certifications available upon request.

QUALIFICATION

A dependable, hard-working, team player who is a quick learner, attentive to details and achieves consistent results. Strengths include the ability to meet deadlines, customer service oriented, work well under pressure, organizational skills, and bilingual. Willingness to relocate if required.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mobile Expert

TMOBILE
11.2021 - Current

Fulfillment Associate

Amazon Fulfillment Center TPA1
04.2016 - 07.2021

Sales Associate / Customer Service Representative

AT&T (Puerto Rico)
08.2006 - 03.2015

High School Diploma -

JUAN A CORRETJER

No Degree - PHLEBOTOMY

Hillsborough Community College

No Degree - IT

Hillsborough Community College

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Keila Cruz