Keilah Casillas
Baytown,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Loves Travel Stop. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and empathy. Skilled in cash handling and inventory management, consistently maintaining accuracy and professionalism in fast-paced environments. Committed to fostering positive team dynamics and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier
Loves Travel Stop
02.2023 - Current
- Resolved customer inquiries and complaints to ensure satisfaction.
- Implemented promotional merchandise displays to increase product visibility.
- Managed customer transactions with a focus on speed and accuracy.
- Ensured compliance with company policies during cash handling procedures.
- Provided product information and recommendations based on customer needs.
- Greeted customers entering store and responded promptly to customer needs.
Manager's Assistant
Burger King
02.2020 - 03.2023
- Coordinated daily operations to enhance efficiency and support team performance.
- Assisted management in scheduling staff shifts, ensuring optimal coverage during peak hours.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Conducted training sessions for new employees, fostering a collaborative work environment.
- Maintained a clean and organized workspace, supporting a positive team atmosphere.
Retail Sales Associate
Walmart
02.2019 - 01.2020
- Assisted customers in finding products, enhancing their shopping experience.
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction.
- Collaborated with team members to maintain store organization and cleanliness.
- Resolved customer complaints promptly, maintaining a positive shopping environment.
Cashier
Fiesta Market
01.2018 - 01.2019
- Processed customer transactions efficiently using point of sale systems.
- Maintained accurate cash drawers through diligent cash handling procedures.
- Assisted with inventory control support by restocking shelves and organizing products.
- Collaborated with team members to enhance overall store operations.
Education
High School Diploma -
Sterling High School
300 W Baker Rd, Baytown, Tx, 7752105-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Loves Travel Stop
02.2023 - Current
Manager's Assistant
Burger King
02.2020 - 03.2023
Retail Sales Associate
Walmart
02.2019 - 01.2020
Cashier
Fiesta Market
01.2018 - 01.2019
High School Diploma -
Sterling High School