Kei Lani Daniels

Experienced public service and operations professional with more than seven years of experience supporting community engagement, visitor services, event operations, reservations, facility operations, and staff supervision. Skilled in coordinating programs and services, maintaining records, resolving customer concerns, training staff, and collaborating with diverse community members and stakeholders. Strong organizational, communication, and administrative skills with experience in educational, nonprofit, cultural, and public service environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

• Program and Event Coordination
• Staff Training and Supervision
• Public and Community Engagement
• Facility and Operations Support
• Records Management and Documentation
• Reservations and Registration Processes
• Customer Service and Conflict Resolution
• Microsoft Office Suite
• Database and Information Systems
• Cross-Department Collaboration
• Report Preparation and Tracking
• Organizational and Administrative Support

• Supervised and trained staff in guest service, event, and facility operations environments.
• Coordinated reservations, registrations, ticketing, and group scheduling activities.
• Assisted with special events, public programs, educational activities, and community engagement initiatives.
• Maintained operational records, reports, and documentation.
• Worked directly with schools, community organizations, visitors, and program participants.