Keilani Wolf
Muncie,IN
Summary
Dynamic Pharmacy Technician with extensive experience at IU Health Ball Memorial Hospital, excelling in prescription processing and inventory management. Recognized for delivering exceptional customer service and resolving patient concerns effectively. Proven ability to collaborate with teams and enhance operational efficiency, ensuring accurate medication dispensing and timely billing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
IU Health Ball Memorial Hospital
Muncie, IN
09.2024 - Current
- Entered prescription information into computer databases.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Entered prescription information into computer databases.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Medical Office Manager
Live Well Chiropractic
02.2021 - 07.2021
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Translated medical jargon and short-hand data into correct terminology.
- Scanned documents such as x-rays and laboratory results into the patient's electronic chart.
Education
No Degree - Pharmacy (Pre-Pharmacy)
Ball State University
Muncie, IN05.2025
High School Diploma -
Lawrenceburg High School
Lawrenceburg, IN07.2020
Associate of Science -
Vincennes University
Vincennes, IN07-2020
Skills
- Prescription processing
- Inventory management
- Medical billing
- Customer service
- Team collaboration
- Problem solving
Certification
Pharmacy Technician certification
Basic Life Skills Certification
References
References available upon request.
Timeline
Pharmacy Technician
IU Health Ball Memorial Hospital
09.2024 - Current
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
Medical Office Manager
Live Well Chiropractic
02.2021 - 07.2021
No Degree - Pharmacy (Pre-Pharmacy)
Ball State University
High School Diploma -
Lawrenceburg High School
Associate of Science -
Vincennes University
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