Keily Reyes
New Brunswick,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Internet Sales Representative
Global Auto Mall
North Plainfield, NJ
02.2024 - Current
- Managed a large portfolio of existing accounts by providing exceptional customer service.
- Utilized CRM tools such as Salesforce to manage customer contacts, create reports and analyze data.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Analyzed customer feedback data to develop strategies for improving customer experience.
BDC Service Representative
Global Auto Mall
North Plainfield, NJ
06.2023 - 02.2024
- Followed up with customers after completion of service requests.
- Maintained detailed records of customer interactions for future reference.
- Provided customer support via phone and email inquiries in a timely manner.
- Facilitated communication between technicians, sales personnel, and customers.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
Receptionist
Honda
Edison, NJ
01.2023 - 06.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06-2022
Skills
- Task Prioritization
- Client Relationship Development
- Problem-solving abilities
- Multitasking
- Sales strategy development
- Organizational Skills
- Professional Demeanor
- Time management abilities
Languages
Spanish
Native/ Bilingual
Timeline
Internet Sales Representative
Global Auto Mall
02.2024 - Current
BDC Service Representative
Global Auto Mall
06.2023 - 02.2024
Receptionist
Honda
01.2023 - 06.2023
High School Diploma -
New Brunswick High School
Similar Profiles
Deven MartinezDeven Martinez
Auto Sales Consultant at Global Auto MallAuto Sales Consultant at Global Auto Mall
Levent DarkanatLevent Darkanat
Sales Closer at Global Auto MallSales Closer at Global Auto Mall
Carissa SantagataCarissa Santagata
BDC Representative at Hurd Auto MallBDC Representative at Hurd Auto Mall