Keilyn Castro
Houston
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
El Tiempo Cantina
08.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficient service flow.
- Assisted in training new staff on hosting procedures and customer service standards.
- Coordinated with kitchen and waitstaff to facilitate timely food delivery and guest satisfaction.
- Maintained cleanliness and organization of entrance area to uphold restaurant standards.
- Monitored dining room activity, adjusting seating arrangements as needed during busy periods.
- Supported promotional events by preparing dining area and accommodating special requests from guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Westfield High School
Houston, TX06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
El Tiempo Cantina
08.2024 - Current
High School Diploma -
Westfield High School