Keira Arnold
Rocky River,OH
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
1
1
year of professional experience
Work History
Host
Market Rocky River
Rocky River, Ohio
04.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Informed patrons of establishment specials and promotions.
- Accepted payments from guests for dine-in and take-out foods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Monitored dining area to assess server capacity and estimate wait times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Ensured compliance with health and safety regulations within the restaurant.
- Provided customers with accurate wait times and monitored waiting list.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Rocky River High School
Rocky River, OH06-2024
Some College (No Degree) - Early Childhood Education
Ohio University
Athens, OHSkills
- Menu management
- Team collaboration
- Takeout order processing
- Dining room management
- Verbal and written communication
- Online reservations
- Multitasking proficiency
- Seating arrangements
- Telephone reception
- Hospitality and accommodation
- Customer engagement
- Reservations
- Customer service
- Front of house organization
References
References available upon request.
Timeline
Host
Market Rocky River
04.2024 - Current
High School Diploma -
Rocky River High School
Some College (No Degree) - Early Childhood Education
Ohio University
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