Keira Laughlin
Houston,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Adept at multitasking, exceptional customer service, and detail-oriented; my collaborative spirit and strong work ethic is applied into my everyday life.
Overview
3
3
years of professional experience
Work History
Server
J. Alexander's Restaurant
08.2024 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Annex Crafthouse
05.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Gained an introductory amount of knowledge over cocktails and beer.
Server
Trattoria Pizza and Pasta
08.2021 - 08.2023
- Trained new staff on menu knowledge and service protocols.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies and prepare for dinner service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adapted to diverse customer needs to provide personalized service.
Education
Bachelor of Science - Environmental Design
University of Houston
Houston, TX05-2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cleanliness standards
- Order Accuracy
- Suggestive Selling
- POS (Clover, Toast, and Micros)
- Cash Handling
Timeline
Server
J. Alexander's Restaurant
08.2024 - Current
Server
Annex Crafthouse
05.2024 - 08.2024
Server
Trattoria Pizza and Pasta
08.2021 - 08.2023
Bachelor of Science - Environmental Design
University of Houston
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