Keira Pimentel
Atlanta,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Nordstrom Rack
09.2021 - Current
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Trelleborg Sealing Solution
06.2014 - 08.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
High School Diploma -
North High School
Worcester, MA05.2013
Skills
- Appointment Scheduling
- Customer satisfaction measurement
- Conflict Mediation
- Report Transcription
- Advertising Campaign Development
- Recruitment and hiring
- Marketing Strategies
- Product Merchandising
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
Nordstrom Rack
09.2021 - Current
Customer Service Representative
Trelleborg Sealing Solution
06.2014 - 08.2020
High School Diploma -
North High School
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