Keira Rodriguez

• Delivered exceptional customer service and support to passengers during routine operations, extended delays, cancellations, and flight diversions.
• Navigated complex interactions with non-compliant or frustrated passengers while enforcing safety protocols and demonstrating professionalism.
• Responded to onboard medical emergencies and other unexpected situations, coordinating with crew members to ensure safety standards and effective outcomes.
• Received recognitions from captains and management for professionalism, strong customer service, and effective handling of difficult situations.
• Worked closely with flight crews and airport personnel in a fast paced environment where adaptability, communication, and attention to detail were essential.

• Took charge as shift lead, overseeing daily operations while maintaining team productivity.
• Efficiently managed multiple tables at once, delivering high-quality service and ensuring every guest received personalized attention.
• Worked closely with team members during busy shifts to maintain a smooth workflow and provide outstanding guest experiences.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Managed all interior aspects of the vessel, maintaining a flawless environment and providing top-tier service at all times.
• Delivered consistent 5-star service to guests while supporting daily vessel operations.
• Assisted with docking, line handling, anchoring procedures, and general deck operations.
• Assisted with engine start-up procedures and basic engine room tasks.
• Maintained accurate records of guest preferences and feedback.
• Collaborated closely with the captain and crew to ensure seamless operations and guest satisfaction.
• Managed inventory and provisions, ensuring adequate supplies for guest needs while underway.
• Handled challenging situations calmly, addressing concerns promptly and professionally.
• Earned recognition from guests and captain for outstanding teamwork, professionalism, and commitment.

• Provided onshore and offshore service.
• Managed inventory control for all on board supplies
• Increased efficiency by creating and implementing standard operating procedures for the interior team
• Mentored junior crew members
• Maintained presentation of the yachts interior spaces, contributing to an upscale ambiance
• Monitored budgets closely
• Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.

• Worked consecutively for 2 months with live aboard owners.
• Provided silver service for majority of meals.
• Independently managed large onboard parties/ events as the sole stewardess, handling arrangements, service, and bartending.
• Delivered personalized service by remembering guest preferences and building strong positive relationships.
• Worked closely with chef to design and coordinate food presentations.

• Detail cleaning and organizing of all interior.
• Worked closely with the chef to prepare and serve meals to guests.
• Responsible for all children when on board while entertaining the guests.
• Set up and minted beautifully appointed guest cabinets and common areas.

General Education with focus on art

history and interior design