Keisha Bergeron
Kyle,Texas
Summary
Results-driven with expertise in enhancing customer engagement and satisfaction. Streamlined scheduling, onboarding, and payroll for 20+ employees, improving operational efficiency. Coordinated successful events and community activities while professionally resolving customer and employee concerns.
Overview
12
12
years of professional experience
Work History
Studio Manager
TruFusion ATX
Austin, TX
2023.10 - 2026.09
- Coordinated scheduling, onboarding, training, payroll, staffing, timekeeping, deposits, and administrative tasks for 20+ employees to streamline operations.
- Oversaw daily studio operations and ensured exceptional customer service.
- Supported sales, membership growth, promotions, and customer engagement.
- Planned and executed events and community activities to enhance engagement and visibility.
- Resolved customer and employee concerns professionally and efficiently.
Executive Assistant
TruFusion ATX
Austin, TX
2022.10 - 2023.10
- Supported leadership with administrative and operational tasks to streamline workflow.
- Coordinated calendars, scheduled appointments, and arranged travel to optimize time management.
- Facilitated onboarding and maintained payroll, documentation, and records for efficient office operations.
General Manager
TruFusion Eastern
Las Vegas, NV
2020.10 - 2022.10
- Oversaw daily operations, ensuring efficient staffing, scheduling, payroll processing, sales management, deposit handling, and customer service.
- Recruited, onboarded, and trained employees, fostering a supportive environment that enhanced team integration.
- Managed cash transactions accurately, deposits, daily financial responsibilities, customer concerns, and operational issues.
- Assisted in achieving sales goals through customer interactions, promotions, and customer engagement.
Studio Lead
TruFusion Eastern
Las Vegas, NV
2019.11 - 2020.10
- Supervised 3–5 employees per shift, coordinating daily operations to ensure smooth workflow.
- Delivered customer service and sales support, facilitating check-in and membership processes.
- Addressed customer concerns while maintaining clean, organized environment to enhance customer experience.
Front Desk / Cleaner
TruFusion Eastern
Las Vegas, NV
2019.05 - 2019.11
- Provided customer service, Facilitated smooth check-in process for arriving guests., Managed membership registrations and renewals., Supported sales efforts by providing product information to customers., and Provided promotional support by assisting with marketing initiatives..
- Ensured cleanliness of facility and supported instructors and management to maintain operational standards.
- Sanitized studios, locker rooms, and shared areas at Eastern fitness club.
- Restocked cleaning supplies and restroom essentials throughout TruFusion Eastern facility.
- Disinfected mats, weights, and high-touch surfaces after member classes.
Casino Cage Cashier
Planet Hollywood Hotel and Casino
Las Vegas, NV
2015.03 - 2019.04
- Processed high-volume cash and financial transactions with accuracy, ensuring seamless guest experiences.
- Maintained detailed records and completed daily financial paperwork to support operational efficiency.
- Provided professional customer service, addressing guest inquiries to enhance satisfaction.
- Provided professional customer service and assisted guests with questions.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV2008-06
Skills
- Payroll management
- Financial Management
- Sales
- Customer Service
- Administrative Support
- Event Coordination
- Employee Training
- Membership management
- Data Entry
- Record Keeping
- Scheduling tools
- Problem Solving
- Staff scheduling
- Payroll administration
- Timekeeping systems
Personal Information
Availability: Monday–Sunday availability; preference for morning shifts.
Timeline
Studio Manager
TruFusion ATX
2023.10 - 2026.09
Executive Assistant
TruFusion ATX
2022.10 - 2023.10
General Manager
TruFusion Eastern
2020.10 - 2022.10
Studio Lead
TruFusion Eastern
2019.11 - 2020.10
Front Desk / Cleaner
TruFusion Eastern
2019.05 - 2019.11
Casino Cage Cashier
Planet Hollywood Hotel and Casino
2015.03 - 2019.04
High School Diploma -
Spring Valley High School