Keisha Bourne
Middleburg,FL
Summary
Highly motivated and committed Medical Assistance with 14 years of leadership and organizational experience in diverse, high- volume clinical and customer facing roles. Provides outstanding review and maintenance of orders and record keeping to maintain efficient workflow. Provides effective communication with various health care providers and professionals that foster relationships to exceed benchmark expectations.
Overview
15
15
years of professional experience
Work History
REGISTERED MEDICAL ASSISTANT
Ascension St. Vincent’s Urology
06.2023 - Current
- Responded to multiple and constant patient calls or referring inquiries, walk-ins and triage and welcomed patients by greeting them
- Kept supplies ready by inventory stock and fax necessary medical records
- Assist doctor with procedures including stent removal and cystoscopy
- Worked effectively in fast-paced environments.
- Perform placement of foley catheter and removal
- Maintains patient confidence and protects operations by keeping patient care information confidential
- Self-motivated, with a strong sense of personal responsibility.
ORDER MANAGEMENT SPECIALIST
Bioventus
11.2021 - 01.2023
- Company Overview: Remote
- Processed orders and entered Exogen Direct program for tracking, maintaining, monitoring, and reporting
- Fielded incoming calls and emails from customers and sales representatives and verified clear communication among involved parties
- Communicated effectively with internal and external customers regarding actual and potential sales
- Answered customers' questions about products, prices, and availability and informed customers of shipping dates and tracking and order information
- Automated document flow, accurately maintaining order tracking in database
- Communicated with customers to assist with order placement and offer updates on status and shipping
- Remote
REGISTERED MEDICAL ASSISTANT
Paley Orthopedic & Spine Institute
04.2010 - 06.2021
- Responded to multiple and constant patient family emails, calls, walk-ins and triage and welcomed patients by greeting them, in person or on the telephone, and answering or referring inquiries
- Kept supplies ready by inventory stock; placing orders; verifying receipt and filled out FMLA and Workers Comp paperwork Email or fax necessary medical records
- Write school and work notes, assist with letters to insurance companies as needed based on patient diagnosis
- Maintains patient confidence and protects operations by keeping patient care information confidential
OPERATOR
AnswerAll Answering Service
06.2009 - 11.2011
- Received emergency calls from patients, hospital, and doctors and relayed doctor consult information by paging via the internet, text message or beeper
MEDICAL ASSISTANT INTERN
Century Medical Center
09.2009 - 11.2009
- Supported front/back office and patient intake process, assisted doctors with patient examinations and documented patient charts manually
Education
Associate of Science (A.S.) - Medical Assisting
Keiser University
Palm Beach, FLBachelor of Science (B.S.) - Organizational Management in Health Care
St. Johns River State College
Palatka, FL09.2024
Skills
- Customer Service
- Communication
- Computer Utilization Mastery
- Time Management
- Organization
- Charts
- Diagnosis
- Medical Terminology
- Insurance
- Inventory
- Letters
Timeline
REGISTERED MEDICAL ASSISTANT
Ascension St. Vincent’s Urology
06.2023 - Current
ORDER MANAGEMENT SPECIALIST
Bioventus
11.2021 - 01.2023
REGISTERED MEDICAL ASSISTANT
Paley Orthopedic & Spine Institute
04.2010 - 06.2021
MEDICAL ASSISTANT INTERN
Century Medical Center
09.2009 - 11.2009
OPERATOR
AnswerAll Answering Service
06.2009 - 11.2011
Associate of Science (A.S.) - Medical Assisting
Keiser University
Bachelor of Science (B.S.) - Organizational Management in Health Care
St. Johns River State College
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