Keisha Lamb
Information Technology - Cybersecurity
Beaufort,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Skills
MS Office
Data Entry
Relational databases
Python proficiency
Agile Methodology
C# Proficiency
Customer and client relations
Scheduling
Database administration
Microsoft Hyper-V Server
Wireshark software
Problem-Solving
Attention to Detail
G-Suite
Education
Bachelor of Science - Information Technology
University of North Carolina At Wilmington
Wilmington, NC 01.2018 - 05.2022
Work History
Licensed Cosmetologist
Hair By Chevy
Wilmington, NC
09.2012 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Front Desk Receptionist
Massage Envy
Nanuet, NY
03.2013 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Timeline
Bachelor of Science - Information Technology
University of North Carolina At Wilmington
01.2018 - 05.2022
Front Desk Receptionist
Massage Envy
03.2013 - 08.2014
Licensed Cosmetologist
Hair By Chevy
09.2012 - Current