Sharonda Lee
Indianapolis,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Licensed Cosmetologist
Independently Employed
Indianapolis, IN
06.2012 - Current
- Ensured that all necessary supplies were stocked before beginning any given service.
- Maintained a clean and orderly workstation while adhering to safety standards.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Kept records of all client appointments using computerized scheduling software programs.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
Warehouse General Laborer
Fastenal
Indianapolis, Indiana
04.2016 - 05.2021
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Maintained accurate inventory records using computerized tracking systems.
- Performed cycle counts to maintain accurate inventory records.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Call Center Representative
Stericycle Indianapolis
Indianapolis, IN
05.2009 - 12.2015
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained accurate records of customer interactions for future reference.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Science - Political Science
Indiana University East
Richmond, IN12-2024
Associate of Science - Legal Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05-2022
Skills
- Call Center Customer Service
- Appointment Scheduling
- Product Knowledge
- Verbal and written communication
- Professional phone voice
- 35 WPM
- Analytical abilities
- Proficiency in MS software
Timeline
Warehouse General Laborer
Fastenal
04.2016 - 05.2021
Licensed Cosmetologist
Independently Employed
06.2012 - Current
Call Center Representative
Stericycle Indianapolis
05.2009 - 12.2015
Bachelor of Science - Political Science
Indiana University East
Associate of Science - Legal Studies
Ivy Tech Community College of Indiana
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