Takeisha Quijano
Palm Coast,Fl
Summary
Luxury retail leader with over 20 years of experience driving sales growth, developing high-performing teams, and delivering exceptional client experiences. Proven success leading multimillion-dollar businesses through strategic planning, talent development, operational excellence, and customer relationship management. Passionate about building engaged teams, cultivating loyal clientele, and achieving sustainable business results while creating an elevated luxury shopping experience.
Overview
19
19
years of professional experience
Work History
Store Manager
Kate Spade
St Augustine , FL
10.2021 - 08.2026
- Led all aspects of store operations, driving sales performance, profitability, and operational excellence while delivering an elevated luxury client experience.
- Recruited, coached, and developed a high-performing leadership team and sales associates, fostering a culture of accountability, engagement, and continuous growth.
- Drove key business metrics including sales, conversion, average transaction value, units per transaction, client acquisition, and CRM performance through strategic planning and daily business analysis.
- Created and executed action plans to achieve and exceed sales goals by identifying opportunities, analyzing business trends, and adapting to changing customer needs.
- Cultivated lasting client relationships through personalized styling, outreach, and exceptional service, increasing customer loyalty and repeat business.
- Led visual merchandising execution, ensuring brand standards and compelling product presentation aligned with company expectations.
- Managed hiring, on-boarding, performance management, succession planning, and talent development to build a strong leadership pipeline.
Assistant Manager
Michael Kors
Daytona Beach, FL
06.2019 - 09.2021
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project future demands.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Store Manager
Pandora
Daytona Beach, FL
02.2015 - 06.2019
- Building a high performing selling environment that is committed to exceeding customer expectations and delivering the highest level of customer service at all times.
- Mentor, lead and encourage the team, accountable for store results and consistently achieves key store metrics first year open 1.6 million.
- Currently highest ranking store for credit and conversion in our district.
Implement action plans to improve key performance indicators to maximize business.
- Foster an inspiring environment for learning, and support the ongoing development of the store team.
Merchandising Supervisor
Victoria Secret
Daytona Beach, FL
11.2012 - 02.2015
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained visually appealing and effective displays for the entire store.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Execute merchandise, backroom and under stock organization Assist in observation and training of new associates, including role modeling and serving as a shadow.
Sales Associate
Victoria Secret Herald Square Flagship Store
Manhattan, New York
10.2007 - 11.2012
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Built and maintained effective relationships with peers and upper management.
Education
BBA - Business Management Administration
Dowling College
Oakdale, NY08.2004
Skills
- Inventory control procedures
- Organized
- Time management
- Strong communication skills
- Employee scheduling
- Store opening
- Closing procedures
- Recruiting and interviewing
- Reliable
- Flexible schedule
- Customer satisfaction
- Excellent customer service
Timeline
Store Manager
Kate Spade
10.2021 - 08.2026
Assistant Manager
Michael Kors
06.2019 - 09.2021
Store Manager
Pandora
02.2015 - 06.2019
Merchandising Supervisor
Victoria Secret
11.2012 - 02.2015
Sales Associate
Victoria Secret Herald Square Flagship Store
10.2007 - 11.2012
BBA - Business Management Administration
Dowling College