Keisha Ramsey
Madison Heights,MI
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in optimizing workflows and enhancing patient care. Skilled in pharmaceutical calculations and insurance verification, I excel in team collaboration and problem-solving. Successfully trained new staff, improving service delivery and operational efficiency while ensuring compliance with HIPAA and FDA guidelines.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Hazel Park, MI
10.2005 - Current
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels to ensure availability of medications and supplies.
- Processed prescription orders using pharmacy management software.
- Educated customers on medication usage and safety guidelines.
- Collaborated with healthcare professionals to resolve prescription issues.
- Trained new staff on pharmacy procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Manager
Lane Bryant
Troy, MI
04.2014 - 06.2016
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to drive organizational growth and improve performance.
- Mentored junior managers, fostering professional development and enhancing team capabilities.
- Analyzed market trends to inform strategic decision-making and resource allocation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
General Studies
Oakland Community College
Royal OakSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Patient confidentiality
- Insurance verification
- Pharmacy and customer records management
- Pharmaceutical calculations
- Pharmacy software proficiency
- Medicare and medicaid process
- Updating medication histories
- FDA drug safety guidelines
Timeline
Manager
Lane Bryant
04.2014 - 06.2016
Pharmacy Technician
CVS Pharmacy
10.2005 - Current
General Studies
Oakland Community College