Keisha Shumpert
Bridgeton,MO
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Clinical Pharmacy Technician 2
Magellan Health
Maryland Heights, MO
07.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
Certified Pharmacy Technician 2
Barnes Jewish Hospital I
St. Louis, MO
01.2017 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Certified Pharmacy Technician
Barnes Jewish Hospital I
St. Louis, MO
08.2017 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
Certified Nursing Assistant
Village North Retirement Community
St. Louis, MO
03.2010 - 01.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
Education
Trade School - Pharmacy
Midwest Institute
Earth City, MO09.2014
Trade School - Medical Assisting
St. Louis College of Health Careers
St Louis, MO07.2001
High School Diploma -
Ritenour Sr. High School
St Louis, MO06.1995
Skills
- Answering and Routing Calls
- Detail-Oriented
- Cash Register Operations
- Customer Service
- Prescription Filling and Labeling
- Data Entry
- Prioritization and Organization
- Dispensing Medications
- HIPAA Compliance
- Aseptic Techniques
- Pyxis MedStation
- IV Pack Preparation
- Attention to Detail
Timeline
Clinical Pharmacy Technician 2
Magellan Health
07.2020 - Current
Certified Pharmacy Technician
Barnes Jewish Hospital I
08.2017 - 07.2020
Certified Pharmacy Technician 2
Barnes Jewish Hospital I
01.2017 - 08.2020
Certified Nursing Assistant
Village North Retirement Community
03.2010 - 01.2017
Trade School - Pharmacy
Midwest Institute
Trade School - Medical Assisting
St. Louis College of Health Careers
High School Diploma -
Ritenour Sr. High School