Keisha Young
Richmond, VA,VA
Summary
Healthcare professional with proven record in streamlining clinical operations and enhancing patient care. Consistently collaborates with medical teams to achieve optimal results, adapting to changing needs and ensuring reliable support. Skilled in patient scheduling, team coordination, and maintaining accurate medical records.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Clinical Coordinator
HCA
Richmond, VA
10.2017 - Current
- Coordinated patient care activities across multidisciplinary teams to enhance service delivery efficiency.
- Implemented workflow improvements, leading to streamlined operations and reduced patient wait times.
- Developed and maintained patient care documentation systems to ensure compliance with healthcare regulations.
- Trained and mentored new staff on clinical protocols and operational best practices for improved performance.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Monitored clinical outcomes and implemented corrective actions to align with organizational quality standards.
Install Sales Manager
Lowes Home Improvment
Richmond, VA
05.2004 - 05.2014
- Led installation sales team, driving revenue growth through strategic initiatives and effective customer engagement.
- Developed training programs for staff, enhancing product knowledge and improving service delivery standards.
- Analyzed market trends to identify opportunities, tailoring offerings to meet customer needs and preferences.
- Collaborated with cross-functional teams to streamline installation processes, reducing turnaround times and increasing efficiency.
- Oversaw project management for installations, coordinating schedules and resources to optimize workflow and client satisfaction.
- Cultivated relationships with vendors, negotiating contracts to secure favorable terms while maintaining quality standards.
- Played a key role in the successful expansion of the company''s product portfolio, identifying new opportunities for growth.
Program Assistant
Cumberland Hospital For Children And Adolescents
New Kent, VA
08.2000 - 02.2004
- Coordinated program activities to enhance patient engagement and support therapeutic initiatives.
- Assisted multidisciplinary teams in managing schedules and documentation for patient care services.
- Streamlined communication between staff, families, and external agencies to ensure continuity of care.
- Developed training materials for new staff, fostering understanding of program objectives and procedures.
- Analyzed data trends to inform program development strategies and improve service delivery outcomes.
- Assisted with planning and coordinating day-to-day and special program activities.
Community Coach
Adult Care Services
Richmond, VA
09.1997 - 03.2000
- Developed individualized care plans to enhance client well-being and community engagement.
- Facilitated workshops and training sessions for clients to improve life skills and independence.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery and client support.
- Mentored new staff, promoting best practices in community coaching and client interactions.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY08-2024
Associate of Applied Science - Nursing
ECPI University
Virginia Beach, VA08-2017
High School Diploma -
Hermitage High School
Richmond, VA06-1993
Skills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Cross training
- Staff development
- Patient services management
Accomplishments
- Earned "Nurse of the Year" for providing great patient care along with staff support.
- Educated over 22 nurses and staff within the Medical Surgical Unit of 5 East.
- Collaborated with team of thirteen nurses in the development of creating and implementing a turn team.
- Participated in Shared Governance, Wound Healing, and Nightingale's commities.
Certification
BLS, ACLS, CPI
Timeline
Clinical Coordinator
HCA
10.2017 - Current
Install Sales Manager
Lowes Home Improvment
05.2004 - 05.2014
Program Assistant
Cumberland Hospital For Children And Adolescents
08.2000 - 02.2004
Community Coach
Adult Care Services
09.1997 - 03.2000
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Applied Science - Nursing
ECPI University
High School Diploma -
Hermitage High School