Keishana Mahone
Carrollton,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Business Owner/Operator
Inspirational Impressions
Chicago, IL
11.2010 - 06.2024
- Implemented successful business strategies to increase revenue and target new markets.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Generated ideas for new products or services based on market needs assessments.
- Took care of escalated customer concerns to increase satisfaction.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Started and developed policies and procedures for business.
- Resolved issues quickly through meticulous research and quick decision-making.
Call Center Customer Service Specialist
Telesight
Chicago, IL
06.2007 - 08.2010
- Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.
- Handled escalated customer complaints using problem solving skills to resolve difficult situations quickly and efficiently.
- Recommended solutions based on an understanding of individual requirements.
- Followed up on customer inquiries not immediately resolved during the phone conversation.
- Attended regular team meetings focused on enhancing overall customer service experience.
- Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes.
- Managed high-volume of inbound and outbound customer calls.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Graphic Design
The Illinois Institute of Art - Chicago
Chicago, IL07-2018
Skills
- Business Development
- Attention to Detail
- Self Motivation
- Problem-solving aptitude
- Excellent Communication
- Customer Relationship Management (CRM)
- Interpersonal Skills
- Positive and professional
References
References available upon request.
Timeline
Business Owner/Operator
Inspirational Impressions
11.2010 - 06.2024
Call Center Customer Service Specialist
Telesight
06.2007 - 08.2010
Associate of Arts - Graphic Design
The Illinois Institute of Art - Chicago
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