Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keishannia Welch

Jacksonville,AR

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Wagreens Boot Alliances
11.2023 - Current
  • Enhanced pharmacy workflow by assisting Walgreens' retail stores around Arkansas with entering new prescriptions and taking inbound calls.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients over the phone.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Entered and processed patients' prescriptions into internal system.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment

Inpatient Pharmacy Technician

UAMS Hospital
02.2023 - 10.2023
  • Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
  • Refill Pyxis machines with controlled medications
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
  • Maintained inventory levels by ordering, receiving, and stocking medications and supplies.

Clinical Pharmacy Technician

Medical Recruitment Strategies
03.2022 - 09.2022
  • Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
  • Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
  • Resolved third-party billing, computer system and customer service issues.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.

Clinical Review Technician

Ultimate Staffing
09.2021 - 03.2022
  • Analyzed and review criteria, following process flow and conducting outreach to ensure compliance with clinical review standards
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.

Pharmacy Technician

Premier Pharmacy Care
06.2019 - 06.2021
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Education

MBA - Healthcare Management

Arkansas State University
Jonesboro, AR
12.2024

BBA - Business Management

University of Arkansas At Little Rock
Little Rock, AR
12.2022

High School Diploma -

Jacksonville High School
Jacksonville, AR
05.2017

Skills

Data Entry

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Certification

Basic Life Support

Timeline

Pharmacy Technician

Wagreens Boot Alliances
11.2023 - Current

Basic Life Support

06-2023

Inpatient Pharmacy Technician

UAMS Hospital
02.2023 - 10.2023

Clinical Pharmacy Technician

Medical Recruitment Strategies
03.2022 - 09.2022

Clinical Review Technician

Ultimate Staffing
09.2021 - 03.2022

Pharmacy Technician

Premier Pharmacy Care
06.2019 - 06.2021

MBA - Healthcare Management

Arkansas State University

BBA - Business Management

University of Arkansas At Little Rock

High School Diploma -

Jacksonville High School

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Keishannia Welch