Keishannia Welch
Jacksonville,AR
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wagreens Boot Alliances
11.2023 - Current
- Enhanced pharmacy workflow by assisting Walgreens' retail stores around Arkansas with entering new prescriptions and taking inbound calls.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients over the phone.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Entered and processed patients' prescriptions into internal system.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
Inpatient Pharmacy Technician
UAMS Hospital
02.2023 - 10.2023
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Refill Pyxis machines with controlled medications
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
Clinical Pharmacy Technician
Medical Recruitment Strategies
03.2022 - 09.2022
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Resolved third-party billing, computer system and customer service issues.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Clinical Review Technician
Ultimate Staffing
09.2021 - 03.2022
- Analyzed and review criteria, following process flow and conducting outreach to ensure compliance with clinical review standards
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
Pharmacy Technician
Premier Pharmacy Care
06.2019 - 06.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
MBA - Healthcare Management
Arkansas State University
Jonesboro, AR12.2024
BBA - Business Management
University of Arkansas At Little Rock
Little Rock, AR12.2022
High School Diploma -
Jacksonville High School
Jacksonville, AR05.2017
Skills
Data Entry
Drug safety
Drug utilization review
HIPAA
Compounding Techniques
Microsoft Office
Basic Life Support
Leadership
Adaptability
Reliability
Data Entry
Certification
Basic Life Support
Timeline
Pharmacy Technician
Wagreens Boot Alliances
11.2023 - Current
Basic Life Support
06-2023
Inpatient Pharmacy Technician
UAMS Hospital
02.2023 - 10.2023
Clinical Pharmacy Technician
Medical Recruitment Strategies
03.2022 - 09.2022
Clinical Review Technician
Ultimate Staffing
09.2021 - 03.2022
Pharmacy Technician
Premier Pharmacy Care
06.2019 - 06.2021
MBA - Healthcare Management
Arkansas State University
BBA - Business Management
University of Arkansas At Little Rock
High School Diploma -
Jacksonville High School