Keishawn Matthews
Port Royal,SC
Summary
Detail-oriented special education paraprofessional and dietary aide with 15+ years of experience in healthcare and 5 years of experience in the education sectors. Proven expertise in supporting students with special needs and preparing nutritious meals for patients. Demonstrated ability to manage classroom dynamics and adhere to dietary requirements, ensuring a safe and inclusive environment. Committed to enhancing the quality of patient care and the education for students with needs.
Diligent receptionist with solid background in handling weekend front desk operations. Adept at managing multi-line phone systems and greeting visitors, ensuring welcoming environment. Demonstrated ability to handle administrative tasks and coordinate schedules efficiently.
Overview
22
22
years of professional experience
Work History
Weekend Receptionist
The Resorts at Beaufort
Beaufort, SC
11.2025 - Current
- As a part-time weekend receptionist, your job duties may include answering phone calls, taking messages for fellow employees, answering customer questions, and organizing and filing records. When necessary, you send a message to the on-call supervisor concerning an issue you are unable to solve on your own.
- Greeted and assisted guests (between 5-20 guests), ensuring exceptional customer service and satisfaction.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Maintained an organized work environment through effective filing systems and document management.
- Resolved customer issues effectively by promptly addressing concerns or directing them to the appropriate department for assistance.
- Enhanced customer experience by efficiently handling front desk tasks and addressing inquiries in a timely manner.
- Contributed to a positive work environment by embracing a collaborative approach and offering support to fellow staff members when needed.
- Assisted in maintaining an updated database of client contact information for ease of access when needed.
Special Education Paraprofessional
ESS Education
Beaufort, SC
04.2022 - Current
- Special education paraprofessionals assist students with special needs under the direction of a certified teacher. Paraprofessionals generally work in an inclusionary setting (i.e. least restrictive environment).
- Supported instructional activities, facilitating individualized learning for students with diverse needs.
- Collaborated with teachers to develop and implement effective behavior management strategies.
- Assisted in creating adaptive materials to enhance accessibility for students requiring special accommodations.
- Conducted small group sessions, reinforcing skills and promoting peer interactions among students.
- Maintained a safe and inclusive classroom environment, fostering positive relationships among students.
- Participated in professional development workshops to enhance knowledge of special education practices.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety. (8-14 students)
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
Dietary Aide
Sprenger Health Care Port Royal
Port Royal, SC
09.2018 - 10.2022
- A Dietary Aide is a health professional who helps prepare and cook meals for patients. Their duties include preparing food dishes, delivering them to specific people or rooms, and maintaining the cleanliness of the work area.
- Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
- Supported dietary staff in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nursing staff to address patient dietary needs and preferences effectively.
- Implemented feedback from patients to enhance meal satisfaction and service quality.
- Kept all kitchen areas clean, tidy and free of hazards.
- Coordinated with dietitians to ensure compliance with specialized dietary restrictions and plans.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Dietary Aide/Server
Beaufort Memorial Hospital
Beaufort, SC
07.2016 - 09.2018
- A Dietary Aide is a health professional who helps prepare and cook meals for patients. Their duties include preparing food dishes, delivering them to specific people or rooms, and maintaining the cleanliness of the work area.
- Prepared and distributed meals according to dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and dining areas.
- Implemented process improvements to enhance meal delivery efficiency.
- Collaborated with nursing staff to ensure patient satisfaction with meal offerings.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Delivered exceptional customer service in high-pressure environments, ensuring patient satisfaction and comfort.
Dietary Aide/Server
The Cypress of Hilton Head
Hilton Head Island, SC
06.2015 - 07.2016
- A Dietary Aide is a health professional who helps prepare and cook meals for patients. Their duties include preparing food dishes, delivering them to specific people or rooms, and maintaining the cleanliness of the work area.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Collaborated with kitchen staff to accurately fulfill orders, enhancing operational efficiency.
- Managed multiple tables effectively, prioritizing tasks to streamline service flow and reduce wait times.
- Addressed patient inquiries and concerns promptly, fostering positive dining experiences within the hospital setting.
- Implemented feedback mechanisms to gather insights from patients, leading to improved menu offerings and service standards.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
- Assisted in inventory management by tracking supplies and reporting shortages to ensure uninterrupted service delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Dietary Aide
BayView LLC
Beaufort, SC
08.2014 - 06.2015
- A Dietary Aide is a health professional who helps prepare and cook meals for patients. Their duties include preparing food dishes, delivering them to specific people or rooms, and maintaining the cleanliness of the work area.
- Monitored food inventory levels, communicating needs for timely replenishment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Observed diners to respond to additional requests and determine when meal completed.
- Kept all kitchen areas clean, tidy and free of hazards.
- Implemented feedback from patients to enhance meal satisfaction and service quality.
- Collaborated with nursing staff to address patient dietary needs and preferences effectively.
- Supported dietary staff in maintaining cleanliness and organization of kitchen and dining areas.
- Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Babysitter
Worked for myself
Beaufort, SC
01.2009 - 08.2014
- Keeps children's living and play areas tidy. Helps with homework and tutoring as needed. Cares for infants, including feeding, diapering, and dressing. Meets the physical, social, and emotional needs of children in their care.
- Supervised children during daily activities, ensuring safety and engagement.
- Developed customized learning and play plans to support individual needs.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed schedules, including meal times, naps, and recreational activities.
- Organized educational games that enhanced cognitive and social skills development.
- Maintained a clean and organized environment to promote health and well-being of children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Game Advisor
GameStop
Beaufort, SC
08.2011 - 03.2012
- A game advisor's responsibility is to provide customer service to clients who are interested in buying video games. You need to have a good knowledge of video games of every genre, as customers look to game advisors for information on the video gaming industry, as well as popular titles and consoles.
- Provided expert advice on gaming products and services to enhance customer satisfaction.
- Assisted customers in locating desired merchandise, ensuring a seamless shopping experience.
- Managed inventory levels and organized stock to optimize store layout and visibility.
- Developed promotional strategies to increase sales of new game releases and accessories.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships with consumers.
- Collaborated with team members to maintain high standards of store presentation and cleanliness.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Updated merchandise prices for special promotions.
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Communicated updates regarding ongoing issues proactively, earning trust from players through transparency.
- Recommended gaming merchandise and accessories based on custom requirements.
- Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
- Handled escalated cases professionally, maintaining an empathetic approach while working towards resolution.
- Assisted customers with locating desired games.
- Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
- Organized games according to corporate plans for regular displays and special promotions.
- Provided information about different game system costs, features and drawbacks.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Looked for ways to improve customer experience, sales and store operation.
- Maintained awareness of younger game players and made age-appropriate recommendations.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Maintained clean and orderly store throughout work shift.
- Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Tutor/Teacher Assistant
Santa Margarita Elementary School
Oceanside, CA
08.2004 - 09.2005
- Tutors provide individual and/or group tutoring to students across a broad range of courses based on their personal areas of expertise. Tutors meet with students to clarify and review concepts taught in class, explain processes and help students solve specific problems.
Education
Some college - Game Design
The Art Institute of Pittsburgh-Online Division
Pittsburgh, PA10-2017
High school diploma or GED -
Kubasaki High School
Okinawa, JP06-2009
Skills
- Food warming and holding units
- Behavior management
- Climbing
- Working with people with autism
- Dishwasher
- Adhering to dietary requirements
- Meal Preparation
- Classroom Management
- Food portioning
- Experience with children
- Teaching
- Computer operation
- Classroom experience
- Microsoft Word
- Antivirus software
- Kitchen Experience
- Assisting with meal planning
- Serving Experience
- Blenders
- Experience working with students
- Meal assembly
- Toddler Care
- Hand hygiene
- Proper waste disposal
- Babysitting
- Computer literacy
- English
- Dining aids
- Sanitizing surfaces
- Nannying
- Childcare
- Early Childhood Education
- Patient meal service
- Dietary Aide Experience
- Maintaining an organized workspace
- Customer service
- Proper food storage
- Food processors
- Preschool experience
- Tutoring
- Typing
- Assisting patients with meal selection
- Infant Care
- Refrigeration units
- Equipment cleaning
- Food Preparation
- Food Service
- Accommodating special dietary needs
- Special education
- Caregiving
- Hospital Experience
- Food service carts
- Mobile devices
- Heavy lifting
- Food service thermometers
- Medical receptionist
- Retail Sales
- Hospitality
- Food preparation for special diets
- Working with people with developmental disabilities
- Computer skills
- Communication skills
- Team player attitude
- Strong organization
- Customer service expertise
- Guest relations
- Administrative support
- Multi-line telephone system management
- Building security awareness
- File upkeep
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Dependability
- Reliability
- Organizational skills
- Customer satisfaction
- Telephone and email etiquette
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer and client relations
- Call answering and routing
- Verbal and written communication
- Microsoft office
- Relationship building
- Greeting and seating clients
Languages
Spanish - Beginner
Japanese - Beginner
Timeline
Weekend Receptionist
The Resorts at Beaufort
11.2025 - Current
Special Education Paraprofessional
ESS Education
04.2022 - Current
Dietary Aide
Sprenger Health Care Port Royal
09.2018 - 10.2022
Dietary Aide/Server
Beaufort Memorial Hospital
07.2016 - 09.2018
Dietary Aide/Server
The Cypress of Hilton Head
06.2015 - 07.2016
Dietary Aide
BayView LLC
08.2014 - 06.2015
Game Advisor
GameStop
08.2011 - 03.2012
Babysitter
Worked for myself
01.2009 - 08.2014
Tutor/Teacher Assistant
Santa Margarita Elementary School
08.2004 - 09.2005
Some college - Game Design
The Art Institute of Pittsburgh-Online Division
High school diploma or GED -
Kubasaki High School