Keisy Lopez
New Smyrna Beach,United States
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Zaxbys Front of House
Zaxby's
12.2022 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Sales Representative
Cutco
11.2021 - 01.2022
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL12.2023
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06.2021
Skills
- Resolving Disputes
- Hospitality Management
- Guest Satisfaction
- Menu Memorization
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Zaxbys Front of House
Zaxby's
12.2022 - Current
Customer Sales Representative
Cutco
11.2021 - 01.2022
Associate of Arts - Health Sciences
Valencia College
High School Diploma -
New Smyrna Beach High School
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