Keith A. Hudson
Laurel,MD
Summary
Resourceful, motivated, and client-focused public health expert, with ample years of experience, coupled with related academic achievements for supporting clients and communities in resolving and improving public health situations. Integral participant in directing complex and effective projects, providing research, analysis, and solutions for social cognitive and behavioral health issues, mental health, HIV/AIDS, smoking cessation, and defining antibiotics in relation to agricultural. Strong communication, both written and verbal, and interpersonal skills utilized in developing loyal relationships with organizations, low-income and/or marginalized individuals, and disadvantaged communities.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
9
9
years of professional experience
Work History
Operations Specialist
ICF International
07.2023 - Current
- Provide Facilities and IT liaison support for Physiological Health Center of Excellence (PHCoE) staff
- Serve as backup support for the budget analyst by reviewing spending plans and ordering supplies for PHCoE
- Onboard new civilian, military, and contract staff
- Support the Chief of staff by providing administrative support when needed
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Support Services
University of Maryland Medical System
03.2020 - 03.2024
- Responds to internal and external telephone calls, inquiries and visitors following established departmental procedures
- Serves as an administrative liaison internally and outside the organization regarding issues affecting departmental activities
- Greets, guides and provides information to patients, visitors and staff
- Developed strong relationships with clients, fostering trust through prompt communication and reliable support services.
- Collaborated with multidisciplinary teams to provide clients with holistic care and support services.
Project Manager
Kennedy Krieger Institute
05.2022 - 07.2023
- Assist in the development of systems and operating procedures in coordination with Program Directors and Research staff for input, organization, and maintenance of data for the Office of Health, Equity, and Inclusion (O-HEID) and Center for Diversity programs and participants
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Program Coordinator
Kennedy Krieger Institute
01.2022 - 05.2022
- Develop systems and operating procedures for input, organization, and maintenance of data for the Office of Health, Equity, and Inclusion (O-HEID) and Center for Diversity programs and participants
- Develop processes and procedures to monitor and improve efficiency of data entry to various databases
- Established strategic partnerships with external organizations, expanding program reach and impact.
Refugee Care Coordinator
Baltimore Medical System
08.2020 - 01.2022
- Gather, manage, and analyze BMS-specific refugee health data, tracking and facilitating patient follow-up for communicable diseases, mental health, etc
- And providing summary reports when needed
- Provide epidemiological, administrative, and clerical support to BMS Program manager
- Collaborate with Maryland County Health departments in facilitating care for patients with infectious diseases
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Healthcare Caseworker
Atlantic Dialysis Management Services
11.2019 - 01.2020
- Liaison between the Dialysis Center and affiliated hospitals to collect insurance information
- Provide social casework and support to ESRD patients and their families as well as culturally competent and sensitive services
- Provide Patient Rights and Responsibilities, Privacy Notices, Financial Assistance, and billing information to all patients
- Assessed needs of each client and recommended appropriate services and resources.
Paraprofessional
Gersh Academy
09.2019 - 11.2019
- Supported the teacher in implementing (IEP) and behavior plans for each student
- Assisted in the daily planning of classroom and outdoor activities for students
- Assisted with large group activities as per teacher's directive which included reading to students and participating in other forms of oral communication with students
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Community Support Specialist
Ardmore Enterprises
06.2019 - 08.2019
- Assist supported adults with having meaningful experiences by offering person-centered approach to supports
- Maintained accurate data for supported adults
- Assist with appointment and financial management for supported adults
Substitute Teacher
Align Staffing
12.2018 - 06.2019
- Developed and executed age-appropriate lesson plans
- Used a variety of instructional and behavioral management strategies appropriate to the needs of school adolescents, and techniques integrating reading, writing, math, and technology throughout the content areas
- Worked effectively with administrators, colleagues, central office and school-based staff, students, parents, and community members in organizing educational improvement for students
Certification Associate
National Committee For Quality Assurance
08.2016 - 07.2018
- Ensured appropriate data quality and management of specific documentation required throughout the Measure Certification process, adding value sets, edits to assigned measures, and stringent review prior to posting publicly
- Created MS Access SQL queries that streamlined analysis of Beta vendor results
- Developed and implemented strategies to increase customer satisfaction and engagement.
Bilingual Mental Health Community Support Professional
Mary's Center
10.2015 - 08.2016
- Leveraged solid expertise in public health initiatives and programs, provided detailed analysis, and developed health delivery models utilizing Social Cognitive theory, while removing barriers for clients seeking unobstructed access to services and care
Bilingual Community Outreach Representative
Health Services For Children With Special Needs
08.2015 - 10.2015
- Evaluated HSCSN's service offerings to disadvantaged Latino districts, and offered recommendations and requirements that would increase scope, range, and depth of outreach to target communities
- Spearheaded enrollment processes for newly eligible persons, and managed existing member needs
Education
Master of Public Health -
Florida Agricultural And Mechanical University
05-2014
Bachelor of Science - Political Science - Pre-Law
Florida Agricultural &Mechanical University
08-2012
Skills
- HIPPA Trained
- Statistical Analysis (SPSS & MS Access)
- MS Office (Word, Excel, PowerPoint, Visio)
- Adobe Photoshop
- Eclinical Works 10
- Policy Analysis
- Writing policy briefs and issue summaries
- EPIC
- Planning and coordination
- Operational efficiency
- Cross-functional communication
- Project management
- Operations coordination
- Risk mitigation
Technologyproficiencies
- HIPPA Trained
- Statistical Analysis (SPSS & MS Access)
- MS Office (Word, Excel, PowerPoint, Visio)
- Adobe Photoshop
- Eclinical Works 10
- Policy Analysis
- Writing policy briefs and issue summaries
- Bilingual (Spanish)
- EPIC
Languages
Spanish
Full Professional
Timeline
Operations Specialist
ICF International
07.2023 - Current
Project Manager
Kennedy Krieger Institute
05.2022 - 07.2023
Program Coordinator
Kennedy Krieger Institute
01.2022 - 05.2022
Refugee Care Coordinator
Baltimore Medical System
08.2020 - 01.2022
Support Services
University of Maryland Medical System
03.2020 - 03.2024
Healthcare Caseworker
Atlantic Dialysis Management Services
11.2019 - 01.2020
Paraprofessional
Gersh Academy
09.2019 - 11.2019
Community Support Specialist
Ardmore Enterprises
06.2019 - 08.2019
Substitute Teacher
Align Staffing
12.2018 - 06.2019
Certification Associate
National Committee For Quality Assurance
08.2016 - 07.2018
Bilingual Mental Health Community Support Professional
Mary's Center
10.2015 - 08.2016
Bilingual Community Outreach Representative
Health Services For Children With Special Needs
08.2015 - 10.2015
Master of Public Health -
Florida Agricultural And Mechanical University
Bachelor of Science - Political Science - Pre-Law
Florida Agricultural &Mechanical University
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