Keith Bernash
Grovetown,GA
Summary
Dynamic Service Advisor with a proven track record at Gerald Jones Volkswagen, excelling in vehicle assessment and client rapport. Achieved high customer satisfaction by effectively coordinating with teams and educating customers, significantly exceeding sales targets. Known for a goal-oriented mindset and exceptional complaint resolution skills, fostering trust and loyalty.
Overview
6
6
years of professional experience
Work History
Service Advisor
Gerald Jones Volkswagen
02.2022 - 08.2024
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Taylor Bmw
08.2018 - 01.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06-1996
Skills
- Vehicle assessment
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Client rapport
Timeline
Service Advisor
Gerald Jones Volkswagen
02.2022 - 08.2024
Service Advisor
Taylor Bmw
08.2018 - 01.2022
High School Diploma -
Warwick Veterans Memorial High School
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