Keith Bowen
Phoenix,AZ
Summary
Results-driven professional with over 11 years of experience in retail supervision. Known for exceptional customer service and a strong focus on mentoring team members, leading to improved performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Department Supervisor
Home Depot
Phoenix, AZ
04.2014 - Current
- Coached team members on product expertise and customer service methodologies.
- Managed inventory levels and facilitated timely restocking of merchandise.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Implemented visual merchandising strategies to enhance store presentation.
- Conducted performance evaluations and provided constructive feedback to staff.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Facilitated communication between management, staff, and customers.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Put together store's large displays.
- Organized special events or meetings related to the department's activities.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Established goals for each team member and monitored progress towards those objectives.
Education
Some College (No Degree) - Political Science
Arizona State University
Tempe, AZSkills
- Employee training
- Customer service
- Team building
- Communication skills
- Conflict resolution
- Problem solving
- Sales goal setting
- Task delegation
Affiliations
- I enjoy hiking and fishing.
- I enjoy Coaching pop warner football team
Accomplishments
- Excellent customer service award from CEO of Home Depot for receiving great customer survey.
- Specialty spotlight 1on1 award from Regional VP of Home Depot for providing excellent coaching/training to my specialty sales team.
- Safety Captain of store 0455 achieved 144 days safe milestone.
- #1 Home depot appliances protection plan attachment rate in the district for 7 years
References
References available upon request.
Timeline
Department Supervisor
Home Depot
04.2014 - Current
Some College (No Degree) - Political Science
Arizona State University