Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Keith Chesney

Allen

Summary

Dynamic Field Service Engineer with Nordson, skilled in equipment maintenance and network troubleshooting. Proven track record in enhancing system performance and customer satisfaction through effective training and problem-solving. Adept at technical documentation and system calibration, fostering strong client relationships while ensuring optimal functionality of complex systems.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Field Service Engineer

Nordson
Dayton
04.1990 - 08.2025
  • Installed and serviced equipment at customer sites to ensure optimal functionality.
  • Conducted routine maintenance and troubleshooting for various Nordson systems.
  • Collaborated with clients to understand their technical needs and provide solutions.
  • Trained customers on equipment operation and maintenance best practices.
  • Documented service reports detailing repairs, maintenance, and customer interactions.
  • Coordinated with the technical support team for complex issues requiring escalation.
  • Adhered to safety protocols while working in diverse environments across multiple locations.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided onsite installation and configuration of hardware, software and related peripherals for customers.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Established positive relationships with customers through friendly interactions.
  • Responded promptly to customer inquiries via telephone or email communication.
  • Installed upgrades on existing systems according to manufacturer specifications.
  • Troubleshot and repaired hydraulic, mechanical and electrical systems.
  • Traveled to designated area on short notice to support contractors by working weekends and overtime.
  • Adhered strictly to safety guidelines when performing service tasks onsite.
  • Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Conducted system tests to ensure proper functioning of hardware components.
  • Submitted reports to professionals following field visits.
  • Utilized remote access technology to diagnose complex technical problems remotely.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.

Aviation Fire Control Technician

United States Navy, USN
Oak Harbor
03.1986 - 03.1990
  • Assisted in troubleshooting electronic and mechanical components of fire control systems.
  • Conducted routine maintenance on weapon systems to ensure operational readiness.
  • Operated fire control systems on naval vessels during training exercises.
  • Documented system performance and maintenance activities in technical reports.
  • Trained junior technicians on standard operating procedures and equipment usage.

Education

High School Diploma -

Mt. San Antonio College
Walnut, CA
02-1986

Skills

  • Equipment maintenance
  • Network troubleshooting
  • System calibration
  • Technical documentation
  • Customer training
  • Customer relationship management
  • Installation services
  • Problem solving

Affiliations

  • Bowling
  • Billiards
  • Golf
  • Fishing

Certification

  • DOT certified to ship neuclear gauges.

References

References available upon request.

Timeline

Field Service Engineer

Nordson
04.1990 - 08.2025

Aviation Fire Control Technician

United States Navy, USN
03.1986 - 03.1990

High School Diploma -

Mt. San Antonio College

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