Keith Cothern
Arnold,MO
Summary
Reliable and adaptable professional with a solid foundation in customer service and sales. Known for exceptional teamwork and time management abilities, enhancing both customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Sales Associate
AT&T
Arnold, MO
11.2024 - Current
- Led customer engagement initiatives to enhance satisfaction and loyalty.
- Trained new sales associates on product offerings and customer service protocols.
- Analyzed sales trends to identify opportunities for upselling and cross-selling.
- Implemented inventory management practices to ensure optimal stock levels.
- Streamlined checkout processes, enhancing efficiency and reducing wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed efficient cash register operations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- In my time with the company so far, I have accomplished over 1000 individual sales in product and over 50,000 dollar's worth of accessories sold
Lot Worker
K&K
St Louis, MO
06.2024 - 10.2024
- Operated forklifts and pallet jacks to efficiently move inventory within lot.
- Conducted routine inspections of vehicles to ensure safety compliance and operational readiness.
- Maintained organized lot layout, enhancing accessibility for customers and staff.
- Assisted in managing vehicle inventory, ensuring accurate tracking and timely processing.
- Managed team operations to enhance productivity and workflow efficiency.
- Developed and implemented training programs for new staff, improving onboarding process.
- Mentored junior staff, fostering professional growth and skill development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Implemented best practices for cleanliness and orderliness in lot areas.
- Collaborated with team members to streamline workflow processes, improving overall efficiency.
- Trained new employees on operational procedures and safety protocols within lot environment.
- Resolved customer inquiries related to vehicle availability and services promptly and professionally.
- Improved team productivity, assisting in vehicle maintenance tasks and inspections.
- Reduced downtime between sales, promptly moving sold vehicles to designated areas for pickup or transport.
- Demonstrated adaptability, quickly responding to changing priorities as directed by management or sales staff.
- Maintained strong relationships with transport companies, ensuring timely deliveries of new vehicles to the lot.
- Provided exceptional customer service, guiding clients to their desired vehicles on the lot.
Heavy Equipment Operator
United States Marine Corps
Beaufort, SC
11.2020 - 04.2024
- Operated heavy machinery including bulldozers, excavators, and forklifts to complete construction projects efficiently.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance and safety standards.
- Collaborated with team members to execute mission-critical tasks under challenging conditions while maintaining operational readiness.
- Trained junior operators in equipment handling and safety procedures, enhancing team skill levels and performance consistency.
- Implemented safety protocols during operations, reducing risk of accidents and promoting a culture of safety awareness.
- Made necessary adjustments to machinery for optimum performance.
- Adjusted soil levels and grade land for construction projects.
- Transported materials and equipment to and from construction sites..
- Adhered to instructions from supervisors and engineers onsite.
- Performed preventive maintenance to prolong life of equipment.
- Assessed work sites daily for potential hazards.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Played key role in successful project audits, maintaining detailed logs of equipment usage and maintenance schedules.
- Contributed to enhanced team morale, sharing knowledge on equipment handling with newer operators.
- Strengthened adherence to environmental regulations, implementing best practices for waste management.
- Streamlined excavation processes to meet stringent deadlines, operating excavators with precision.
- Reduced material waste, utilizing bulldozers for precise grading and leveling.
- Supported project managers in planning by providing accurate estimates of machinery capabilities.
- Mitigated project delays, swiftly adapting to changing weather conditions and site challenges.
- Facilitated smooth transitions between job sites by transporting heavy equipment using flatbed trucks or trailers when necessary.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Operated range of heavy equipment on regular basis with advanced skill.
- Led teams in complex excavation projects, coordinating activities to maximize productivity and achieve strategic objectives effectively.
- Analyzed work processes and identified opportunities for improving workflow efficiency, resulting in enhanced project execution timelines.
- Assisted in logistical planning for equipment deployment, ensuring timely availability for mission requirements.
Education
High School Diploma -
Fox High School
Arnold, MO07.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Cash register operation
- Conflict resolution
- Store opening and closing
- Sales expertise
- Complex Problem-solving
- Cleaning techniques
- Sales training
- Inventory tracking
- Inventory control
- Shipment processing
- Superb time management
- Positive and professional
- Reading comprehension skills
Timeline
Sales Associate
AT&T
11.2024 - Current
Lot Worker
K&K
06.2024 - 10.2024
Heavy Equipment Operator
United States Marine Corps
11.2020 - 04.2024
High School Diploma -
Fox High School