Keith Fischer
Miramar,FL
Summary
Dynamic professional with extensive experience at Progressive Casualty Insurance, excelling in claims resolution and compliance. Proven leadership and exceptional communication skills foster strong client relationships. Adept at training teams and enhancing operational efficiency, consistently achieving high-quality standards in fast-paced environments. A dedicated problem-solver with a commitment to customer service excellence.
Overview
15
15
years of professional experience
Work History
Casualty Superintendent
PROGRESSIVE CASUALTY INSURANCE
Miramar, Florida
11.2020 - Current
- Supervised claims processing and ensured compliance with company policies.
- Trained staff on best practices for efficient claims resolution.
- Reviewed complex claims for accuracy and proper documentation.
- Resolved escalated customer inquiries regarding claim statuses effectively.
- Conducted audits of claims files to ensure quality control standards were met.
- Approved reserves and payments.
- Reviewed settlements, litigation and team best practices to maintain high standards of quality.
- Attended industry conferences and workshops in order to stay abreast of any changes or updates pertaining to insurance law or regulations governing the claims process.
Licensed Realtor
THE KEYES COMPANY
11.2019 - 11.2020
- Developed negotiation and conversation tactics to enhance client interactions.
- Established connections with numerous clients throughout Florida.
- Formulated promotional strategies to boost client traffic.
Bartender, Server
KALUZ RESTAURANT
Wellington, FL
02.2019 - 02.2020
- Gained knowledge of fine dining experience
- Developed skills in Wine tasting & Gourmet dining
- Worked high volume bar while maintaining compete guest satisfaction
- Crafted custom cocktails for demanding clientele
- Exceled in food sales of gourmet dishes & cocktails
Operations Coordinator
SIGGI'S ORGANIC FARM & APIARY
Miami, FL
07.2015 - 07.2019
- Coordinated sales with clients on a weekly basis.
- Distributed freight to clients according to the manifest.
- Drove and delivered product from Homestead to Tampa.
Bartender, Server, Key Manager, Expediter
CHILI'S GRILL AND BAR
Weston, FL
04.2010 - 12.2018
- FOH Lead Trainer at Regional Training Store
- Worked as a Key Manager responsible for guest relations, employee delegation, Comps/Voids, etc.
- POS System knowledgeable
- Opened/ Closed restaurant under strict health & sanitation guidelines
- Constantly tested and thrived in high volume sections
- Managed large amount of clientele across the U.S.
Education
Associates - Liberal Arts
Broward College
Broward County, FL09.2017
Skills
- Adaptability
- Leadership
- Persistence
- Customer service
- Thrives under pressure
- Exceptional people person
- Communication skills
- Fast learner
Timeline
Casualty Superintendent
PROGRESSIVE CASUALTY INSURANCE
11.2020 - Current
Licensed Realtor
THE KEYES COMPANY
11.2019 - 11.2020
Bartender, Server
KALUZ RESTAURANT
02.2019 - 02.2020
Operations Coordinator
SIGGI'S ORGANIC FARM & APIARY
07.2015 - 07.2019
Bartender, Server, Key Manager, Expediter
CHILI'S GRILL AND BAR
04.2010 - 12.2018
Associates - Liberal Arts
Broward College
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