Keith Graham
Las Vegas,MO
Summary
I am an innovative, determined, and customer-centric business professional looking to further my career at a progressive company. I am recognized for consistent sales growth and my ability to identify and improve key metrics to keep up with industry trends. I pride myself in my ability to build valuable relationships and create accountability to leverage growth.
Overview
5
5
years of professional experience
Work History
LiveVox, Remote — Sr. Business Development Representative
LiveVox
Remote
01.2021 - Current
- My primary responsibility is to develop and retain high-end enterprise customers. I build sales and business practices to bring qualified leads to various internal teams to maximize revenue
- Prepare go-to sales strategy; prospect potential clients through inbound and outbound channels and conduct follow-ups to close deals
- Be the voice of the customer and effectively navigate internal processes with partners from Marketing, Operations, Legal and Consulting teams
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Account Manager
Barton Associates
Las Vegas, NV
04.2020 - 11.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Clearly communicate the value of various products and ROI to prospects by presentation and product demonstration
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Account Manager
Sutherland Global
Houston, TX
06.2019 - 04.2020
- Was promoted into this position as a lead to assist with client presentations, on - site demonstrations and retention management of agents
- During my time as an Account manager, I managed a sales team of 50+ sales associates and management support staff, overseeing day-to-day performance and operations.
- Led weekly meetings with Operation leaders and Managers, to analyze individual metrics and ensure associates were engaged and maintained client relationships through regular communication
- Ensured client satisfaction with metrics including sales completion rate, quality scores, and set monthly sales quotas
Team Manager
Sutherland Global
Las Vegas, NV
03.2018 - 06.2019
- Reviewed sales representatives performance and created action plans to improve performance; coached one-on-one by recognizing improvement opportunities and providing effective feedback.
- Performed quality checks and completed performance reports on sales associates
- Exceed monthly sales goals consistently and regularly; recognized by management as top Sales Consultant
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Sr Sales Representative
Sutherland Global
Las Vegas, NV
01.2018 - 06.2018
- Sold telecommunications products, i.e. fiber optics, copper cabling and related materials to contractors working on government, commercial and residential projects.
- Developed relationships with and sold telecommunications and data solutions to businesses with annual revenues of $50,000 - $500,000
- Upsold various products to customers through persuasive marketing techniques
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
Skills
Chellenger Sales MethodologySaaS SalesCRM System KnowledgeProspecting & Cold Calling
Additional Information
- AWARDS , Acheivers Club 2021 Sales Team Leader 2019 Mobile Sales Expert 2020
Timeline
LiveVox, Remote — Sr. Business Development Representative
LiveVox
01.2021 - Current
Account Manager
Barton Associates
04.2020 - 11.2020
Account Manager
Sutherland Global
06.2019 - 04.2020
Team Manager
Sutherland Global
03.2018 - 06.2019
Sr Sales Representative
Sutherland Global
01.2018 - 06.2018