KEITH JONES
FREDERICKSBURG,VA
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Mason Dixon Cafe
Stafford, VA
02.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assistant General Manager
Firebirds Wood Fired Grill
Fredericksburg, VA
05.2012 - 02.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw computer database and physical filing systems.
Assistant General Manager
Food Lion
Fredericksburg, VA
01.2008 - 03.2013
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Bachelor of Arts - Culinary Arts
Johnson & Wales University
Providence, RI04.2004
Skills
- Financial Statement Review
- Problem Anticipation and Resolution
- Hiring and Onboarding
Timeline
General Manager
Mason Dixon Cafe
02.2022 - Current
Assistant General Manager
Firebirds Wood Fired Grill
05.2012 - 02.2022
Assistant General Manager
Food Lion
01.2008 - 03.2013
Bachelor of Arts - Culinary Arts
Johnson & Wales University
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