Keith Kellerman
Pflugerville,TX
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Bowlero and Mel's Lone Star Lanes. Excelled in staff development, inventory control, and customer retention, driving significant improvements in efficiency and satisfaction. Skilled in fostering relationships and implementing cost-saving measures, ensuring long-term business growth and operational excellence.
High-energy Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Bowlero
Georgetown, TX
08.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on internal targets and metrics to ensure success
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Mel's Lone Star Lanes
Georgetown, TX
10.2017 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Arts - Interdisciplinary Art And Design Studies
University of North Texas
Denton, TX05.2017
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Business operations knowledge
- Operations Oversight
- Team leadership expertise
- Customer Retention
Accomplishments
- Achieved 100% Guest Service Landscape through effectively targeting guest relation issues and coaching staff members.
- Oversaw a successful transition following a corporate acquisition.
Hobbies
In my spare time, I enjoy working with my hands around the House and the Garage. I am a skilled Carpenter and Tradesman which has proven useful during times of construction or remodeling as I can both assist and communicate needs and expectations with senior management.
Languages
Spanish
Professional Working
Timeline
Assistant General Manager
Bowlero
08.2022 - Current
General Manager
Mel's Lone Star Lanes
10.2017 - 08.2022
Bachelor of Arts - Interdisciplinary Art And Design Studies
University of North Texas