Keith Marshall
Tucson,AZ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager
Fast Market By Valero
04.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Team Leader Manager
Tractor Supply Company
05.2020 - 03.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Manager
Dollar General
01.2014 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
Cactus High School
Glendale, AZSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales management
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Team Development
- Hiring and Training
- Customer Relationship Management
- Schedule Management
- Employee Development
- Shift Scheduling
- Performance reviewing
- Onboarding and Orientation
- Budget Management
- Business Analysis and Reporting
- Cost Control
- Schedule oversight
- Preventive Maintenance
Maintenance technician 10 years
Did turns in apartments from painting and repairs, drywall ,doors, cabinets,ceiling fans ,plumbing, grounds, pool cleaning daily
Timeline
Manager
Fast Market By Valero
04.2022 - 04.2024
Team Leader Manager
Tractor Supply Company
05.2020 - 03.2022
Manager
Dollar General
01.2014 - 04.2020
High School Diploma -
Cactus High School
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