Keith Moore
Maryville,TN
Summary
Results-driven CEO with expertise in operations management, financial oversight, and strategic planning. Proven ability to enhance customer service standards and improve operational efficiency.
Overview
26
26
years of professional experience
Work History
CEO/Owner
Smoky Cabins Vacation Rentals
Maryville, TN
01.2005 - Current
- Developed and implemented strategic business plans that significantly contributed to company profitability.
- Oversaw financial management, ensuring effective budgeting and resource allocation for optimized company operations.
- Managed daily operations to enhance guest satisfaction and operational effectiveness at Smoky Cabins.
- Implemented staff training programs to boost service quality and enhance operational efficiency.
- Developed strategies for improving customer service standards throughout the company.
- Fostered partnerships with local businesses to enrich guest services and offerings.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Attended conferences, events, and networking activities to promote the organization.
- Represented the organization at conferences, events, and networking activities as needed.
Rental Sales Agent
Rental Service Company
Knoxville, Tennessee
08.2002 - 01.2005
- Processed reservations for customers over the phone or at the counter.
- Managed customer inquiries and provided rental information.
- Processed rental agreements and ensured accurate documentation.
- Resolved customer issues and handled complaints effectively.
- Collaborated with team members to enhance service delivery.
- Prepared and submitted reports to supervisor.
Branch Rental Manager
Mustang Caterpiller
Houston, Texas
04.2000 - 04.2003
- Managed daily branch operations and ensured compliance with company policies.
- Managed day-to-day operations at the branch including staffing levels, customer service policies.
- Oversaw daily operations by supervising associates processing sales, reconciling cash receipts, conducting repairs and other activities.
- Oversaw rental equipment inventory and coordinated maintenance schedules.
- Trained staff on customer service best practices and rental procedures.
- Developed strategies to improve rental process efficiency and customer satisfaction.
- Implemented safety protocols for equipment handling and operational procedures.
- Collaborated with sales teams to drive branch revenue growth through promotions.
- Conducted regular performance reviews and provided mentorship for team members.
Education
High School Diploma -
East Saint John High School
Reserve, LA05-1987
Some College (No Degree) - Business Mgmt
Southeastern Louisiana University
Hammond, LASkills
- Financial management
- Strategic planning
- Supplier management
- Business development
- Operational effectiveness
- Vendor negotiation
- Guest experience enhancement
Timeline
CEO/Owner
Smoky Cabins Vacation Rentals
01.2005 - Current
Rental Sales Agent
Rental Service Company
08.2002 - 01.2005
Branch Rental Manager
Mustang Caterpiller
04.2000 - 04.2003
High School Diploma -
East Saint John High School
Some College (No Degree) - Business Mgmt
Southeastern Louisiana University