Keith Mullikin
Corning,CA
Summary
Perceptive estimator offering 30 years of experience in writing insurance estimates by coordinating with insurance and customer. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Collision Estimator
Collision Pros
03.2023 - Current
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Collision Estimator
Courtesy Automotive Center
11.2017 - 03.2023
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Collision Estimator
Pearson Road Collision Repair
01.2010 - 11.2017
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Skills
- Insurance Procedures
- Estimating Techniques
- Telephone Etiquette
- Multitasking Abilities
- Labor Costing
- Mechanical Aptitude
- Active Listening
- Auto Body Repair Knowledge
- Time Management
- Claims Processing
- Parts Ordering
- Glass Replacement
- Customer Service
- Damage Assessment
- Teamwork Abilities
Timeline
Collision Estimator
Collision Pros
03.2023 - Current
Collision Estimator
Courtesy Automotive Center
11.2017 - 03.2023
Collision Estimator
Pearson Road Collision Repair
01.2010 - 11.2017