Keith Rodkey
Sarasota,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
My work experience is exponentially longer (decades) than I've shown here.
ANY job that I am tasked to do, regardless of the type of work, I do well. I do with pride. I do to completion.
I feel extremely confident that whomever hires me will be ecstatic with the hire.
Overview
17
17
years of professional experience
Work History
Head Bartender
Mattisson's City Grille
03.2022 - Current
- Performed daily opening and closing duties, sales reports, scheduling for all shifts, preparing cash drawers, monthly inventory, weekly ordering of all supplies for $3.5 million business.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained all bartenders on their duties and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy while minimizing theft or loss.
English Teacher
AIDI Beijing International High School
01.2016 - 08.2021
- Developed innovative lesson to engage students in English language learning and culture exchange.
- Assessed student progress and provided feedback to improve performance and establish success.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Restaurant Owner
Southside Village Pub
10.2008 - 12.2015
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth work flow.
- Monitored food quality and service performance.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- All customer service issues.
- Everything that you could possibly imagine that the owner of a successful, busy business would do.
Education
Master of Science - Psychology
University of Arizona Global Campus
Phoenix, AZ12-2025
Ph.D. - Cognitive Psychology
Grand Canyon University
Phoenix, AZ01-2020
Master of Arts - Education
University of Arizona Global Campus
Phoenix, AZ12-2015
Bachelor of Science - Biology
University of South Florida
Tampa, FL09-1993
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Strong communication skills
- Quality control standards
- Customer service
- Suggestive selling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Bartender
Mattisson's City Grille
03.2022 - Current
English Teacher
AIDI Beijing International High School
01.2016 - 08.2021
Restaurant Owner
Southside Village Pub
10.2008 - 12.2015
Master of Science - Psychology
University of Arizona Global Campus
Ph.D. - Cognitive Psychology
Grand Canyon University
Master of Arts - Education
University of Arizona Global Campus
Bachelor of Science - Biology
University of South Florida
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