Open To Work
Keith VanWinkle
Conway,SC
Summary
Hotel and operations leader with experience managing an 88-room branded hotel, Leading front desk, housekeeping, and maintenance teams, keeping daily operations aligned with guest service, finattich, condr brand standards. Additional background in claims, logistics, and office operations strength in customer. communication, conflict resolution, documentation, workflow control, and day-to-day team coordination.
Overview
18
18
years of professional experience
33
33
years of post-secondary education
Work History
Independent Insurance Claims Representative
Independent Insurance Claims Representative
Conway, SC
08.2022 - Current
- Managed third-party logistics (3PL) shipping, receiving, and warehousing, documentation, transit tracking, and disbursement functions.
- Worked ongoing as a liaison with returns, forward movement of claims, negotiate outcomes, and keep cases on track and in accordance with client reporting obligations.
- Ensured integrity in data entry, record control, claim records, and ongoing documentation, and strong customer liaisons, internal team, and client communications to support smooth daily operations and deliver order routing management.
Assistant Manager
KellyProperties/Microtel Inn & Suites
Myrtle Beach, SC
11.2013 - 12.2018
- Managed daily operations for ~88-room Microtel Inn and Suites, balancing guest satisfaction, operating brand standards.
- Directed daily assignments across front desk, housekeeping, and maintenance scheduling, coaching, and day-to-day personnel support.
- Led and coordinated room readiness and maintenance follow-up, and helped keep service standards consistent.
- Supported overall property management, financial reporting, inventory control, and safety compliance while maximizing revenue opportunities.
- Supervised the procurement process and ordering to stay on top of budgetary controls.
- Handled guest concerns with discretion, tact, and follow-through.
- Oversaw rotations and daily schedule management for front desk, housekeeping, and maintenance teams, and provided instructions and assistance to improve team effectiveness.
- Independently led hotel operations from time to time and served as manager on duty during GM's off hours.
Logistics Manager
Capital Logistics
Myrtle Beach, SC
02.2008 - 10.2013
- Managed third-party logistics (3PL) shipping, receiving, documentation, transit tracking, and disbursement functions.
- Worked ongoing as a focus with returns, forward movement of claims, negotiate outcomes, and keep cases on track and in accordance with client reporting.
- Ensured integrity in data entry, record control, and claim records, and ongoing documentation, and strong customer liaisons, internal team, and client communications to support smooth daily operations and deliver order routing management.
Education
Diploma - General Studies
Conway High School
Conway, SC 08.1994 - 04.2026
Associate of Arts - Business Administration
Horry-Georgetown Technical College
Conway, SC 04.1999 - 05.2000
Skills
- Hotel Operations
- Front Desk Supervision
- Guest Relations
- Team Leadership
- Housekeeping and Maintenance Management
- Revenue Management Support
- Daily Financial Reporting
- Inventory Control
- Sanitation
- Conflict Resolution Documentation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$40000/yr - $200000/yrTimeline
Independent Insurance Claims Representative
Independent Insurance Claims Representative
08.2022 - Current
Assistant Manager
KellyProperties/Microtel Inn & Suites
11.2013 - 12.2018
Logistics Manager
Capital Logistics
02.2008 - 10.2013
Associate of Arts - Business Administration
Horry-Georgetown Technical College
04.1999 - 05.2000
Diploma - General Studies
Conway High School
08.1994 - 04.2026