Keith Warren
California,MD
Summary
Reliable and punctual while possessing an excellent work ethic. High-achiever offering an extensive background in customer service, sales, client relations, and merchandising. Safety-conscious with the ability to adapt to different environments. Experienced and dependable worker with proven track record of efficiently completing tasks in various settings. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
Key Holder
Dollar General Store
Lexington Park , MD
09.2021 - Current
- Processed customer transactions efficiently at cash registers, maintaining accurate cash drawer balances.
- Facilitated relationships with clients to enhance retention and loyalty opportunities.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Maintained merchandise displays to enhance product visibility and appeal.
- Assisted in inventory management, including stock replenishment and organization.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Merchandise Coordinator
Marshalls & HomeGoods
Woodbridge, VA
02.2020 - 05.2021
- Role models exceptional customer service
- Printed labels and tags for for-sale merchandise.
- Designed sales floor according to newest and most-sold products.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Displayed appropriate signage for products and sales promotions.
- Checked products for quality and accurate pricing.
- Promotes credit and loyalty programs during customer interactions
- Trained new employees on customer service and quality assurance standards.
Sales Associate
T.J. Maxx
Durango, CO
10.2016 - 11.2019
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Assisted with ringing up customer purchases at cashier stations.
Meat/Seafood Clerk
Giant Food Stores
California, MD
08.2013 - 08.2016
- Reviewed the quality of displayed products and removed old or poor quality merchandise.
- Took apart equipment to rinse, clean and sanitize all components.
- Worked safely and efficiently when handling meat and seafood products.
- Followed cleaning schedule for floors, walls and storage areas.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Worked as team member to provide highest level of service to customers.
- Processed shipments and maintained organized stock shelves.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Marked clearance products with updated price tags.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2013
Skills
- Customer Service
- Merchandising Knowledge
- Time Management Ability
- Reliable and Dependable
- Perfect Attendance Record
- Store operations
- Effective communication
Timeline
Key Holder
Dollar General Store
09.2021 - Current
Merchandise Coordinator
Marshalls & HomeGoods
02.2020 - 05.2021
Sales Associate
T.J. Maxx
10.2016 - 11.2019
Meat/Seafood Clerk
Giant Food Stores
08.2013 - 08.2016
High School Diploma -
Thomas Stone High School