Keairray Minter
Kansas City,MO
Summary
Dedicated Customer Service Professional focused on enhancing client satisfaction and driving company success. Established rapport with clients and consistently exceeded performance targets through effective communication and inquiry resolution. Collaborated with teams to optimize service delivery while managing time and prioritizing tasks efficiently.
Overview
1
1
Certification
11
11
years of professional experience
Work History
CSR - Customer Service Representative
State Farm insurance
Overland Park, KS
04.2022 - 08.2024
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner
- Assisted customers with claims processing by gathering required information, submitting claims forms, and following up on claim status
- Investigated policyholder complaints, collaborating with underwriting and claims departments to achieve satisfactory resolutions
- Guided clients in understanding insurance terms and coverage options, ensuring clarity and informed decision-making
- Processed new insurance policies, accurately entering client information into the system and generating necessary documentation
- Collaborated with underwriters to review policy applications for accuracy and completeness before submission for approval
- Analyzed client policies to identify coverage gaps and recommend additional products for enhanced protection
- Prepared quotes for prospective clients based on their specific needs and budgetary constraints
Customer Service Representative
Alliance data
Lenexa, KS
08.2019 - 04.2022
- Processed credit card payments and resolved disputes to ensure customer satisfaction.
- Review and validate customer information for completeness and accuracy.
- Process credit card payments and handle dispute resolution.
- Process new credit card applications, verify documentation, and input data into internal systems.
- Monitored and resolved transaction exceptions and processing errors to maintain operational integrity.
- Communicate with internal teams or external partners to resolve account discrepancies.
- Communicated with internal teams or external partners to resolve account discrepancies.
- Maintain compliance with privacy laws, data security, and financial regulations.
Data Entry Clerk
Apria Healthcare
Overland Park, KS
05.2017 - 12.2021
- Interfaced with patients and insurance systems to efficiently process payments and coordinate timely equipment delivery.
- Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database.
- Resolved patient complaints through thorough problem analysis and strategic corrective action planning, enhancing patient satisfaction.
- Interfaced with patients and insurance systems to process payments and coordinate equipment delivery.
- Provided claims assistance and insurance verification for home medical equipment.
- Resolved patient complaints through detailed problem analysis and corrective action planning.
- Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures.
- Collaborated with cross-functional teams to effectively gather necessary information for accurate data entry.
Customer Service Advocate
U.S. Bank
Overland Park, KS
09.2015 - 05.2017
- Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.
- Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.
- Utilized system applications to streamline processes and enhance customer experience.
- Effectively utilizing system applications to achieve desired outcome.
- Documenting required information via system applications.
- Processed customer payments accurately and efficiently.
- Researched and resolved customer problems, acting as the customer liaison between bank departments.
- Conducted customer research requests, including printing statements and check copies, to support customer needs.
Loader Operator
PepsiCo
Olathe, Kansas
02.2014 - 09.2015
- Operated forklifts to load and unload products efficiently.
- Followed company policies and procedures when operating machinery in order to maximize efficiency and minimize risk of injury or damage to property.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to streamline loading processes.
- Communicated with supervisors to report any operational issues promptly.
Supply Specialist
JCPenney Distribution
Lenexa, Kansas
06.2013 - 08.2014
- Coordinated shipments to ensure timely delivery to retail locations.
- Managed inventory levels for efficient supply chain operations.
- Utilized warehouse management systems for tracking stock movements.
Education
Pennvalley Community College
Kansas CityHigh School -
Northeast High School
Skills
- Customer service
- Insurance claims
- Policy management
- Policy documentation
- Sales
- Account management
- CRM system proficiency
- Salesforce
- Data entry
- EXCEL
- Financial services
- Documentation
- Communication skills
- Phone etiquette
- Customer support
- Issue resolution
- Problem resolution
- Effective communication techniques
- Customer relations
- Negotiation
- Front desk
- Productivity software
- ICD-10 standards
- Materials handling
- POS
- English
- Documentation
Certification
- Licensed Pharmacist
- Driver's License
- Forklift Certification
Timeline
CSR - Customer Service Representative
State Farm insurance
04.2022 - 08.2024
Customer Service Representative
Alliance data
08.2019 - 04.2022
Data Entry Clerk
Apria Healthcare
05.2017 - 12.2021
Customer Service Advocate
U.S. Bank
09.2015 - 05.2017
Loader Operator
PepsiCo
02.2014 - 09.2015
Supply Specialist
JCPenney Distribution
06.2013 - 08.2014
Pennvalley Community College
High School -
Northeast High School