Kelandra Cross
Springfield,TN
Summary
Knowledge seeker with a strong work ethic with a personal interest in all relationships. Also highly methodical approach to responsibilities with outstanding follow-through skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Department Of Revenue
Nashville, TN
07.2019 - 03.2021
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Customer Service Representative
Department Of Labor And Workforce Development
Nashville, TN
12.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Cashier
Kroger
Springfield, TN
09.2011 - 02.2018
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Certificate - Esthetics
Paul Mitchell
Hendersonville, TN05.2022
High School Diploma -
Springfield High School
Springfield, TN05.2012
Skills
- Product knowledge
- Microdermabrasion
- Facial Treatment
- Waxing
- Ultrasound
- Galvanic Facial
- Back Treatment
- Strong Organizational Skills
- Appointment Coordination
- Guest services expertise
- Excellent team player
- Customer consultation
- Professional demeanor
- Esthetics
- Relationship building and management
- Facial Hair Removal
- Adaptable to Changing Client Needs
Timeline
Administrative Assistant
Department Of Revenue
07.2019 - 03.2021
Customer Service Representative
Department Of Labor And Workforce Development
12.2018 - 04.2019
Cashier
Kroger
09.2011 - 02.2018
Certificate - Esthetics
Paul Mitchell
High School Diploma -
Springfield High School
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