Summary
Overview
Work History
Education
Skills
Timeline
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Kelbi Peterson

Gastonia,NC

Summary

Creative and ambitious person who has developed mature and responsible approaches to tasks I take on or situations I am provided with. Energetic Hostess with exceptional experience-enhancing customer experiences. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Successful at working closely with servers to uphold standards of service.

Overview

4
4
years of professional experience

Work History

Hostess

Sammys Pub Of Belmont
Belmont, NC
02.2021 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Hostess/Cashier

Amberjack Seafood & Steaks
Gastonia, NC
12.2018 - 02.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Child Watch Attendant

Christ United Methodist Church
Charlotte, NC
06.2018 - 08.2018
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Cared for children ages 5 to 13 in nurturing and age-appropriate way.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05.2022

High School Diploma -

Stuart W Cramer High School
Belmont, NC
06.2019

Skills

  • Warm and Welcoming
  • Active Listening and Communication
  • Team Player
  • Time Management
  • Guest Accommodations
  • Guest Satisfaction
  • Guest Greeting and Seating
  • Multitasking
  • Critical Thinking
  • Cash Register Operations
  • Microsoft Word
  • Good Communication Skills

Timeline

Hostess

Sammys Pub Of Belmont
02.2021 - Current

Hostess/Cashier

Amberjack Seafood & Steaks
12.2018 - 02.2021

Child Watch Attendant

Christ United Methodist Church
06.2018 - 08.2018

Associate of Arts -

Central Piedmont Community College

High School Diploma -

Stuart W Cramer High School

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Kelbi Peterson