Kelci Dye
Melissa
Summary
Dynamic professional with extensive experience in patient registration at Methodist Craig Ranch Surgery Center, excelling in HIPAA compliance and effective communication. Proven ability to enhance customer relationships and streamline payment processing, ensuring accuracy and confidentiality. Recognized for attention to detail and fostering positive interactions, contributing to a seamless registration experience.
Overview
4
4
years of professional experience
Work History
Registration Clerk
Methodist Craig Ranch Surgery Center
04.2025 - Current
- Generated reports regarding patient demographics and financial status.
- Cross-referenced existing databases to verify accuracy of new information entered into system.
- Greeted patients upon arrival and directed them to appropriate areas.
- Performed data entry tasks to update patient information in the system.
- Maintained confidential patient records according to HIPAA guidelines.
- Provided assistance with completion of paperwork related to the registration process.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Cashier
Preston Trail Farms
12.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
The Home Depot Inc
04.2021 - 05.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored junior team members and managed employee relationships.
- Developed positive relationships with customers through friendly interactions.
Education
Melissa Highschool
Melissa, TXSkills
- Patient registration
- HIPAA compliance
- Payment processing
- Database verification
- Effective communication
- Attention to detail
- Customer relationship management
- Admissions and registrations
Timeline
Registration Clerk
Methodist Craig Ranch Surgery Center
04.2025 - Current
Cashier
Preston Trail Farms
12.2023 - 06.2024
Customer Service Representative
The Home Depot Inc
04.2021 - 05.2023
Melissa Highschool
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