Magali Davila
Defiance,OH
Summary
Dynamic and detail-oriented professional with extensive healthcare experience at BSMH Mercy Clinic. Proven expertise in patient registration and insurance verification, enhancing operational efficiency. Recognized for exceptional problem-solving skills and maintaining strict confidentiality compliance. Committed to fostering positive client relationships while ensuring accurate data management and seamless appointment scheduling.
Overview
17
17
years of professional experience
Work History
Registration Clerk
BSMH Mercy Clinic
Defiance, OH
06.2022 - Current
- Assisted in processing and verifying registration documents for accuracy.
- Managed data entry into electronic registration systems efficiently.
- Provided customer service by addressing inquiries related to registration procedures.
- Supported the organization of registration events and maintained orderly records.
- Collaborated with team members to streamline the registration workflow.
- Maintained confidentiality of sensitive information throughout the registration process.
- Adapted quickly to new software and tools for improved operational efficiency.
- Learned compliance protocols and best practices in registration processes effectively.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Confirmed patient demographics and updated practice management software for accuracy.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
- Upheld HIPAA regulations and standards for protecting patient information.
Office Assistant
Defiance Optometric Group
Defiance, OH
11.2021 - 06.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Customer Service Representative
Maumee Valley Guidance Center
Defiance, OH
09.2020 - 11.2021
- Trained new staff on front desk procedures, fostering a supportive onboarding experience.
- Implemented organizational systems for handling incoming calls and messages effectively.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Developed patient intake forms that improved data collection accuracy and reduced processing time by 20%.
Pharmacy Technician
Rite Aid
Defiance, OH
06.2008 - 09.2020
- Dispensed medications accurately, ensuring adherence to prescription guidelines and safety protocols.
- Managed inventory levels, conducting regular stock checks to minimize shortages and overstock situations.
- Assisted pharmacists in patient consultations, providing clear medication usage instructions and answering inquiries.
- Processed insurance claims efficiently, resolving discrepancies to facilitate timely reimbursements for patients.
- Monitored expiration dates of medications, coordinating proper disposal of outdated products to maintain compliance.
- Collaborated with healthcare providers to ensure optimal patient care through accurate medication management strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Business Administration And Management
Defiance College
Defiance, OH05.2005
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
- Healthcare experience
- Follow-up skills
- Insurance verification
- Office organization
- Proactive approach
- Medical terminology
- Appointment scheduling
- Client relationships
- Patient scheduling
- Client rapport
- Initiative-taking
- Confidentiality compliance
- Records management
- Pre-registration documentation
- Records maintenance
- Verbal and written communication
- Demographics information
- File maintenance
- Registration management
- Verification and eligibility
- Registration documents
- Maintaining documents and records
- Billing documentation
- HIPAA procedures
Languages
Spanish
Full Professional
Timeline
Registration Clerk
BSMH Mercy Clinic
06.2022 - Current
Office Assistant
Defiance Optometric Group
11.2021 - 06.2022
Customer Service Representative
Maumee Valley Guidance Center
09.2020 - 11.2021
Pharmacy Technician
Rite Aid
06.2008 - 09.2020
Business Administration And Management
Defiance College